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Steven Michael Stepz Muller

1 reviews | Active since Jan 2020

23 Sept 2022, 10:17

Mondo mobile misleading

I have taken out an contract double deal with free Bluetooth speaker. I have phoned MTN and they told me that mondo will give it. Phoned mondo 2 times and al i get is that it has been referred to managers. Till today i have not received any response.

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Replies (4)
Mondo
Mondo's reply23 Sept 2022, 10:39
Official
Good day Steven, 

Thank you for taking the time to write to us about your MTN query. 

We sincerely apologize for the level of service you have received. 

Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query. 

Your Case Number is: RCO275869.

Regards, 

The Mondo Team
SMSM
Steven Michael Stepz Muller's update28 Sept 2022, 20:14
Reviewer Update
I have still not received feedback from anyone
SMSM
Steven Michael Stepz Muller's update05 Oct 2022, 07:24
Reviewer Update
Still no phone calls what the ****
Mondo
Mondo's reply05 Oct 2022, 08:38
Official
Hi Steven,

Please note that your query has been escalated to the relevant department.

We do apologize for the delay and inconvenience caused.

Regards,

The Mondo Team