1 reviews | Active since Apr 2018
MONDO MOBILE MISLEADING
i recently upgraded my contract with vodacom and the lady i spoke to dont advise shes from mondo mobile but said shes from vodacom. she did the upgrade and promised i will get a bursary valued R10 000. when i received the voucher it was up to 50% discounts, 2ndly my sibling has the same issue which i called in to rectify sales person advised his contract will be R350 but is now R660. we have been calling and escalating but no response received at all. THIS AGENTS IS MISLEADING CUSTOMERS WHICH IS WRONG. i have called numerous times even to VODACOM. this is disgusting service i receive and feel betrayed by my service provider as a bunch of lying agents can access our information what else can they do if they misleading customers.
Thank you for taking the time to share your concerns with us.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused.
We are sorry to have disappointed you with our service and would like to assure you that it is not our intention to dissatisfy our customers.
Our team is currently investigating your query.
One of our friendly consultants will be in contact with you.
Reference Number: RCO113144
Regards,
Mondo Team
Thank you for taking the time to share your concerns with us.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused.
We are sorry to have disappointed you with our service and would like to assure you that it is not our intention to dissatisfy our customers.
Our team is currently investigating your query.
One of our friendly consultants will be in contact with you.
Reference Number: RCO113144
Regards,
Mondo Team
As discussed with Kim, please note that we have escalated your query to Ndumiso for the investigation reference number.
Once received, we will escalate to our Quality team to assess.
We will keep you updated on the progress of this.
Regards,
Mondo Team
As discussed with Kim, please note that we have escalated your query to Ndumiso for the investigation reference number.
Once received, we will escalate to our Quality team to assess.
We will keep you updated on the progress of this.
Regards,
Mondo Team
As discussed with Kim, please note that we have provided you with feedback on the outcome of the investigation.
Our consultant has logged a request with Vodacom to add on the promo services.
Your query will be closed.
Should you have any further queries please feel free to call or email our team.
Regards,
Mondo Team
As discussed with Kim, please note that we have provided you with feedback on the outcome of the investigation.
Our consultant has logged a request with Vodacom to add on the promo services.
Your query will be closed.
Should you have any further queries please feel free to call or email our team.
Regards,
Mondo Team