Mondo mobile - incorrect Telkom data contract

In short don’t trust sales reps from Mondo, they misinform you about the product they selling and then it’s a hassle to get a refund. 80gigs pitched however only 40gigs in the actual pcontract. Longer story - I was contacted telephonically by Mondo sales person in September. She informed me that I have been pre-approved for a Telkom data contract that comes with a mobile router for a good price. I was not interested since I already have a data contract. When I told her about my MTN data contract for 60Gigs and why I don’t want a Telkom data sim since the network is always bad she convinced me otherwise and said this contract was cheaper and for more data (80gigs) so I was given a day to think about it and she called again the next day and I decided to take the contract since it was more for less. No documentation was sent to me to confirm the contract or what I was signing up for so I grew suspicious and did some research, turns out that the contract offered was only for 40gigs which was half the initial amount of data. By this time, an admin fee was already deducted from my account by the beginning of October. I managed to call the customer care centre where I explained what happened and how I was misled into taking this contract and thank goodness the calls are all recorded and can be made able to be used as evidence. The person I spoke to Aydon said sometimes 3rd party sales rep give out the wrong info and I will be refunded the amount deducted and he cancelled the delivery of the product and contract. I needed to just prove that the admin fee was deducted by sending a bank statement. It being the beginning of a new month, I had to wait until month end to do this. Fast forward to the end of the month, I send the statement and call for correspondence on the progress of my refund and there was none. Someone else, Nosipho, tries to apologise to me and let me know that the admin fee is not refundable. After more explaining and my airtime being wasted, I am currently waiting for my refund.