LT
Lungile T

1 reviews | Active since May 2018

16 May 2018, 14:56

Mondo mobile, I smell a rat.

I app**** for a Telkom Huawei B315 on Smart broadband 5GB+5GB free deal on the 21st of April with Mondo mobile and received a call, made all necessary arrangements and the admin fee was deducted. I was told my delivery is on its way and will arrive within 14 working days. 14 days came and gone, I received a call to verify my details and ensure that the device is being delivered to the right person. I was again told my delivery is on its way. I am still waiting. I contacted Mondo via Facebook and was told to provide my details and they will get back to me. I did as requested but I am still waiting for them to get back to me. I called customer care but rather ended up holding forever waiting for a consultant, still no help, no communication, no router, no service! The subscription id due to debit my account at teh end of the month and I am pretty sure they will debit even though they have not delivered. I am starting to believe this Mondo mobile is a ****, ******** people using the name of trusted network providers.

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Replies (2)
Mondo
Mondo's reply17 May 2018, 08:05
Official

Good Day,

Thank you for raising your query with us.

Kindly note that we will be in contact with you shortly

Regards,

Mondo Team

Mondo
Mondo's reply23 May 2018, 12:12
Official

Good Day Lungile,

As per our conversation, your query has been resolved.

Regards,

Mondo Team