Mondo Mobile and Telkom the bigest **** ever

Mondo called me in June 2017 offering me a data deal with a wifi router. I received the devise on the 28th of June, 29 June I activated the devise. I was sold the 10 gig anytime and 5 gig night time surfer deal. After I used 5 gigs of data the devise stopped working and I called Telkom to ask why am I only getting 5gig when I was sold 10gig. I was told to call Mondo. I called Mondo the first time on the 14th of July. On 1st of August the admited that they loaded me on the incorrect plan, this after I had to call them 4 times to log a complaint. Even though I am billed for the more expensive plan and it is deducted from my bank account. I still only get 5 gig anytime and 5 gig night time surfer data. They deducted R99 from my account on the 24th of June and again R247.94 on 31 July and again R199 on 30 August.

Then on 1st August I was told oh sorry yes they loaded me on the wrong plan but there’s nothing you can do about it because its after the 7 day cooling down period. They didn’t advise me they loaded me on the wrong plan and sent me the wrong device. I had to inform them. There was absolutely no way for me knowing this until I realized they only gave me 5 gigs instead of 10 gigs. The only reason I realized this is because I loaded the app on my phone and saw they stopped the account after 5 gigs. We used 5 gigs from the date of activation until the my first call to them. Now explain to me how could I possibly let them know within 7 days?!?

Then I was told I have to contact Telkom to cancel this contract, even though my contract is with Mondo. I loggecd the complaint with telkom on the 1st of August. I got a case number from Telkom and called every week for follow up. First I was told it will take 48 to 72 hours for feedback. then a couple of weeks later I was told 21 days. Today the 1st of September I called yet again and was told the case was closed with absolutely no outcome or feedback.

Absolutely shocking, noone should EVER consider taking a contract with Mondo.