Mondo Mobile

I have been contacted by a sales person on 1 Nov 2022 regarding an upgrade with MTN. I have a current contract which laps Feb 2023. The sales person informed me that that I will receive a new Samsung Galaxy 22 Ultra in 7 working days. I only have to pay the current contract till Feb 2023, but have the luxury of using the new devise within the 7 working days. He told me telephonically that I will only pay for the new contract from Feb 2023. I never received the contract on email, and to my surprise since I spoke to two persons at Mondo Mobile Customer care, and MTN Direct is that I will have to pay both contracts once I receive the new device. I have cancelled the order and they are now looking at a disciplinary hearing to the individual. I have been with the MTN franchise near me and they advise me that they have endless problems daily with customers complaining about Mondo Mobile. Now I have to wait for the cancellation which only takes 2 to 3 days, and the new devise is on it's way to me even since I cancelled the upgrade.