LZ
Lindelwa Z
1 reviews | Active since May 2016
21 Jun 2021, 10:27
Mondo misrepresentation of contract
A Mondo agent phoned to with a data and airtime contract, only to receive the sim card and call MTN where they tell me this is an airtime only sim.
I phoned Mondo and they said their system is offline and can't help at the moment, the consultant wasn't even surprised because this is what they do.
****!!!!!!! ****!!! ****!!!!
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Replies (1)
Mondo's replyOfficial
21 Jun 2021, 10:35Hi Lindelwa,
Thank you for taking the time to write to us about your query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO124580
Regards,
The Mondo Team
Thank you for taking the time to write to us about your query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO124580
Regards,
The Mondo Team
Mondo's reply21 Jun 2021, 10:35
Official
Hi Lindelwa,
Thank you for taking the time to write to us about your query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO124580
Regards,
The Mondo Team
Thank you for taking the time to write to us about your query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO124580
Regards,
The Mondo Team