NB
Nqabisa B
1 reviews | Active since Apr 2021
15 Apr 2021, 11:13
Mondo misrepresentation
I am disappointed and angry, Mondo misrepresented the contract offer they sold me now I am over changed for something we didn't agree on. On top of that they do not answer their phones.
Helpful (0)
Replies (6)0
Replies (6)
Mondo's replyOfficial
15 Apr 2021, 11:32Hi Nqabisa,
Thank you for sharing your experience with us.
We apologize for the issues you are having with regards to the billing.
One of our customer service consultants will be in contact with you to discuss this.
Ref Number: RCO116518
Regards,
The Mondo Team
Thank you for sharing your experience with us.
We apologize for the issues you are having with regards to the billing.
One of our customer service consultants will be in contact with you to discuss this.
Ref Number: RCO116518
Regards,
The Mondo Team
Best regards,
Mondo's reply15 Apr 2021, 11:32
Official
Hi Nqabisa,
Thank you for sharing your experience with us.
We apologize for the issues you are having with regards to the billing.
One of our customer service consultants will be in contact with you to discuss this.
Ref Number: RCO116518
Regards,
The Mondo Team
Thank you for sharing your experience with us.
We apologize for the issues you are having with regards to the billing.
One of our customer service consultants will be in contact with you to discuss this.
Ref Number: RCO116518
Regards,
The Mondo Team
Best regards,
Mondo's replyOfficial
19 Apr 2021, 13:42Hi Nqabisa,
As discussed with consultant, please note that we have logged an investigation for the dispute raised.
Our team will provide you with feedback once this has been concluded.
Regards,
The Mondo Team
As discussed with consultant, please note that we have logged an investigation for the dispute raised.
Our team will provide you with feedback once this has been concluded.
Regards,
The Mondo Team
Best regards,
Mondo's reply19 Apr 2021, 13:42
Official
Hi Nqabisa,
As discussed with consultant, please note that we have logged an investigation for the dispute raised.
Our team will provide you with feedback once this has been concluded.
Regards,
The Mondo Team
As discussed with consultant, please note that we have logged an investigation for the dispute raised.
Our team will provide you with feedback once this has been concluded.
Regards,
The Mondo Team
Best regards,
Mondo's replyOfficial
23 Apr 2021, 14:23Hi Nqabisa,
Please note that your cancellation is still in progress.
We have requested for MTN to prioritize this.
Our team will provide you with feedback once this has been concluded.
Regards,
The Mondo Team
Please note that your cancellation is still in progress.
We have requested for MTN to prioritize this.
Our team will provide you with feedback once this has been concluded.
Regards,
The Mondo Team
Best regards,
Mondo's reply23 Apr 2021, 14:23
Official
Hi Nqabisa,
Please note that your cancellation is still in progress.
We have requested for MTN to prioritize this.
Our team will provide you with feedback once this has been concluded.
Regards,
The Mondo Team
Please note that your cancellation is still in progress.
We have requested for MTN to prioritize this.
Our team will provide you with feedback once this has been concluded.
Regards,
The Mondo Team
Best regards,
Mondo's replyOfficial
29 Apr 2021, 09:26Hi Nqabisa,
MTN has advised that the deactivation has been actioned.
Kindly email us your proof of banking information in order to have the refund done.
Your query is resolved and will be closed.
Should you have any further queries, please call or email our team.
Regards,
The Mondo Team
MTN has advised that the deactivation has been actioned.
Kindly email us your proof of banking information in order to have the refund done.
Your query is resolved and will be closed.
Should you have any further queries, please call or email our team.
Regards,
The Mondo Team
Best regards,
Mondo's reply29 Apr 2021, 09:26
Official
Hi Nqabisa,
MTN has advised that the deactivation has been actioned.
Kindly email us your proof of banking information in order to have the refund done.
Your query is resolved and will be closed.
Should you have any further queries, please call or email our team.
Regards,
The Mondo Team
MTN has advised that the deactivation has been actioned.
Kindly email us your proof of banking information in order to have the refund done.
Your query is resolved and will be closed.
Should you have any further queries, please call or email our team.
Regards,
The Mondo Team
Best regards,
NB
Nqabisa B's updateReviewer Update
08 Jun 2021, 10:19This is still not sorted. The contract was cancelled with mtn however Mondo promised to pay me back for cancellation fee which was never done. They no longer reply to my emails. I'm so disappointed.
NB
Nqabisa B's update08 Jun 2021, 10:19
Reviewer Update
This is still not sorted. The contract was cancelled with mtn however Mondo promised to pay me back for cancellation fee which was never done. They no longer reply to my emails. I'm so disappointed.
Mondo's replyOfficial
11 Jun 2021, 13:22Hi Nqabisa,
Please view attachment on the email we have sent to you. MTN has confirmed that your contract is cancelled. Please can you call the team to query why you are still being billed as MTN confirmed that this is done. Regards,
Mondo Team
Please view attachment on the email we have sent to you. MTN has confirmed that your contract is cancelled. Please can you call the team to query why you are still being billed as MTN confirmed that this is done. Regards,
Mondo Team
Best regards,
Mondo's reply11 Jun 2021, 13:22
Official
Hi Nqabisa,
Please view attachment on the email we have sent to you. MTN has confirmed that your contract is cancelled. Please can you call the team to query why you are still being billed as MTN confirmed that this is done. Regards,
Mondo Team
Please view attachment on the email we have sent to you. MTN has confirmed that your contract is cancelled. Please can you call the team to query why you are still being billed as MTN confirmed that this is done. Regards,
Mondo Team
Best regards,