HB
Hendrik B
1 reviews | Active since Jul 2023
13 Sept 2023, 18:54
Mondo misleading the public
Mondo is misleading the public by phoning customers saying they are from MTN, they change your MTN contract without your authorisation. This is really low.
Helpful (0)
Replies (3)0
Replies (3)
Mondo's replyOfficial
14 Sept 2023, 08:31Hi Hendrik,
Thank you for taking the time to write to us about your query. We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Regards,
The Mondo Team
Thank you for taking the time to write to us about your query. We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Regards,
The Mondo Team
Mondo's reply14 Sept 2023, 08:31
Official
Hi Hendrik,
Thank you for taking the time to write to us about your query. We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Regards,
The Mondo Team
Thank you for taking the time to write to us about your query. We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Regards,
The Mondo Team
HB
Hendrik B's updateReviewer Update
15 Sept 2023, 06:51Good day. It seems that just one guy caused the issue with my account. A very friendly lady from Mondo contacted me, and corrected the whole situation very fast. Thank you Chanelle, and thank you Mondo for your quick response, and sorting out my query.
HB
Hendrik B's update15 Sept 2023, 06:51
Reviewer Update
Good day. It seems that just one guy caused the issue with my account. A very friendly lady from Mondo contacted me, and corrected the whole situation very fast. Thank you Chanelle, and thank you Mondo for your quick response, and sorting out my query.
Mondo's replyOfficial
15 Sept 2023, 10:03Hi Hendrik,
We are glad your query was resolved effectively. You may contact our customer care team should you require any further assistance.
Regards,
The Mondo Team
We are glad your query was resolved effectively. You may contact our customer care team should you require any further assistance.
Regards,
The Mondo Team
Mondo's reply15 Sept 2023, 10:03
Official
Hi Hendrik,
We are glad your query was resolved effectively. You may contact our customer care team should you require any further assistance.
Regards,
The Mondo Team
We are glad your query was resolved effectively. You may contact our customer care team should you require any further assistance.
Regards,
The Mondo Team