1 reviews | Active since Jun 2011
MONDO Marketing
Agent contact me to upgrade my wife's number. Made me an offer sounding better in terms of more minutes & @ a lesser price, to which I agreed. He kept on pushing that he can upgrade my no to the same package - 240 minutes @ R199 p/m. He did NOT tell met that my 200 any time minutes will be reduced to 120 any time minutes. He further did NOT tell me that my any time data of 2.9 gig will be reduced to 500 meg. He also did NOT inform me that he sign me up for 36 months. Till today and in spite of several hours on the phone with MONDO and visit to MTN store I am still NOT furnished with a new bill or contract, DT order just run on my bank account. Apparently I lost all my unused any time minutes and data from previous contract as well. I also was not billed R199 once as I agreed to. The original contract I initially was phoned for was NEVER upgraded. After back and forth and hours on the phone I insisted on a copy of the telephone conversation. Just to be told I need to go back to the MTN store (who every time told me it is between me and MONDO) MTN J Bay confirmed that they got several MONDO complaints but MONDO & MTN different companies. Case No RCO230767 refer. These people can't even contact you, just send SMS saying "The outcome of your dispute has been found invalid" Now a very unhappy MTN client due to MONDO agent.
Thank you for taking the time to write to us about your MTN upgrade dispute.
We do apologize for the level of service which you have received thus far.
Kindly note that we have submitted a reassessment for the sale call recording to be reassessed.
Once we receive feedback, we will advise you accordingly.
Case Number: RCO230767
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN upgrade dispute.
We do apologize for the level of service which you have received thus far.
Kindly note that we have submitted a reassessment for the sale call recording to be reassessed.
Once we receive feedback, we will advise you accordingly.
Case Number: RCO230767
Regards,
The Mondo Team
Trust you are well.
As per our telephone discussion, please take note of the below.
Please note that your query was deemed Valid (in your favor).
Kindly note that we sent a request to the MTN team to find out if we are able to process an upgrade reversal.
Should we not be able to process an upgrade reversal, we can either process the below.
- Prepaid Migration - where a cancellation will be done and your number will be migrated to prepaid.
- Migration Request - where we will send your details to our Migrations Team to migrate your package to a suitable package and a credit for the extra 12 months would be discussed.
Kindly note that we have sent your MTN contract agreement to you via. email.
Call Recording Process:
In order to listen to the sale call recording, you may follow the below process.
- Visit your nearest MTN Direct Store
- Whilst at the store, you may contact us on ***
- Our team will complete authentication with you and request to speak to the store consultant
- We will obtain the store's email address and thereafter will upload the call recording to the store
Regards,
The Mondo Team - Nicole N.
Trust you are well.
As per our telephone discussion, please take note of the below.
Please note that your query was deemed Valid (in your favor).
Kindly note that we sent a request to the MTN team to find out if we are able to process an upgrade reversal.
Should we not be able to process an upgrade reversal, we can either process the below.
- Prepaid Migration - where a cancellation will be done and your number will be migrated to prepaid.
- Migration Request - where we will send your details to our Migrations Team to migrate your package to a suitable package and a credit for the extra 12 months would be discussed.
Kindly note that we have sent your MTN contract agreement to you via. email.
Call Recording Process:
In order to listen to the sale call recording, you may follow the below process.
- Visit your nearest MTN Direct Store
- Whilst at the store, you may contact us on ***
- Our team will complete authentication with you and request to speak to the store consultant
- We will obtain the store's email address and thereafter will upload the call recording to the store
Regards,
The Mondo Team - Nicole N.
Please note that your MTN upgrade reversal is currently in-progress.
Once we receive an update, we will advise you accordingly.
Regards,
The Mondo Team
Please note that your MTN upgrade reversal is currently in-progress.
Once we receive an update, we will advise you accordingly.
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN upgrade has been reversed, therefore, you will be able to proceed with a new upgrade.
Kindly note that MTN has passed a credit to your MTN account.
Your query will now be closed.
Have a great day further.
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN upgrade has been reversed, therefore, you will be able to proceed with a new upgrade.
Kindly note that MTN has passed a credit to your MTN account.
Your query will now be closed.
Have a great day further.
Regards,
The Mondo Team