1 reviews | Active since Feb 2013
MONDO make it very hard to cancel within your 10 day cooling off period.
There is no way to write an official cancellation letter to Mondo as all their email addresses direct you to the chat and you have no logs of what is said in the chat! This Cannot be legal.
MONDO HERE IS MY 5th Cancellation letter to you! Your service is confusing and your staff is poorly trained, I did NOT get the device I wanted and it took me hours on the phone and visiting 2 different MTN branches to figure out how to cancel!!!!
I want to make sure that Mondo has received my written cancellation of the device contract within the 10-day cooling-off period and should they debit my account I will be taking legal action. This is your cancellation case number: RCO327960.
Today I got a message saying my device has been repaired and will be ready for collection! What the hell is going on over there!!! Please confirm you at least got this cancellation letter!
Thank you for taking the time to write to us about your MTN cancellation request.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
Your Case Number is: RCO327960.
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN cancellation request.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
Your Case Number is: RCO327960.
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN line has been cancelled and deactivated.
As per the MTN system, credit was passed to your MTN account.
Cancellation Reference Number: SR# ***
Credit Reference Number: SR# ***
Adjustment Number: MC***
You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.
Due to the above, your query will now be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Have a great day further.
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN line has been cancelled and deactivated.
As per the MTN system, credit was passed to your MTN account.
Cancellation Reference Number: SR# ***
Credit Reference Number: SR# ***
Adjustment Number: MC***
You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.
Due to the above, your query will now be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Have a great day further.
Regards,
The Mondo Team