CF
Charl F
1 reviews | Active since Apr 2011
23 Jun 2021, 09:50
Mondo madness
Consultant phoned me to offer me a Vodacom data deal with Mecer Pro and advised someone would call to arrange for delivery. 12 days later and calling them twice to find out what is happening, I am still waiting to be phoned for the delivery to be finalized. Definitely a lot of room for improvement in the process.
Helpful (0)
Replies (3)0
Replies (3)
Mondo's replyOfficial
23 Jun 2021, 09:56Hi Charl,
Thank you for taking the time to write to us about your Vodacom delivery..
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO124977
Regards,
The Mondo Team
Thank you for taking the time to write to us about your Vodacom delivery..
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO124977
Regards,
The Mondo Team
Mondo's reply23 Jun 2021, 09:56
Official
Hi Charl,
Thank you for taking the time to write to us about your Vodacom delivery..
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO124977
Regards,
The Mondo Team
Thank you for taking the time to write to us about your Vodacom delivery..
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO124977
Regards,
The Mondo Team
Mondo's replyOfficial
24 Jun 2021, 12:44Hi Charl,
Kindly note that we have attempted contacting you with regards to the above query however, we haven't been successful.
Please advise what the best possible time to contact you.
Regards,
The Mondo Team
Kindly note that we have attempted contacting you with regards to the above query however, we haven't been successful.
Please advise what the best possible time to contact you.
Regards,
The Mondo Team
Mondo's reply24 Jun 2021, 12:44
Official
Hi Charl,
Kindly note that we have attempted contacting you with regards to the above query however, we haven't been successful.
Please advise what the best possible time to contact you.
Regards,
The Mondo Team
Kindly note that we have attempted contacting you with regards to the above query however, we haven't been successful.
Please advise what the best possible time to contact you.
Regards,
The Mondo Team
Mondo's replyOfficial
29 Jun 2021, 11:46Hi Charl,
As discussed with our consultant you have confirmed that you have received the package.
Your query is now resolved and will be closed.
Please call or email us should you have any further queries.
Regards,
The Mondo Team
As discussed with our consultant you have confirmed that you have received the package.
Your query is now resolved and will be closed.
Please call or email us should you have any further queries.
Regards,
The Mondo Team
Mondo's reply29 Jun 2021, 11:46
Official
Hi Charl,
As discussed with our consultant you have confirmed that you have received the package.
Your query is now resolved and will be closed.
Please call or email us should you have any further queries.
Regards,
The Mondo Team
As discussed with our consultant you have confirmed that you have received the package.
Your query is now resolved and will be closed.
Please call or email us should you have any further queries.
Regards,
The Mondo Team