DB
Deon B

1 reviews | Active since Feb 2019

12 Apr 2022, 16:34

Mondo lying about canceling order and running quotes on my name without consent.

I have never in my live dealt with anyone as *********** as Mondo. Never get a hold of them and when you do its all promises and sweet blue happens.

Sam called my wife offering a contract she has agreed to that but called back immediately to cancel said order. She spoke to two other people Sunasha and Minehle and both confirmed the order will be cancelled. Well today I got upgraded for something that was meant to be canceled.

This is beside the fact that we received countless OTP's for upgrade request but no one from Mondo called us at this time. I have placed a request on their site to have the recordings as well as someone to contact me and noting. They just dont give a fluff.

0
Replies (3)
Mondo
Mondo's reply12 Apr 2022, 20:29
Official
 Good day  Deon ,
 
Thank you for taking the time to write to us about your Upgrade .
 
We sincerely apologize for the level of service you have received.
 
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
 
Your Case Number is:  RCO211363.
 
Regards,
 
The Mondo Team  
DB
Deon B's update26 Apr 2022, 16:02
Reviewer Update
Today is the 26th of April. These guys really dont give a **** about you or your credit score. The little ********* ran multiple applications on my wives name(after she called to have said contract cancelled, he still ran applications and we received OTP's left and right) we have called these people multiple times and all you hear is promises and fairytales. I have sent a mail to your customer department for all recording and guess what nothing received. I will be taking this matter further.

PLEASE DONT POST ANOTHER BULL**** CASE NUMBER CALL ME OR SEND ME THE RECORDINGS!!!!!!
Mondo
Mondo's reply29 Apr 2022, 09:23
Official
Hi Deon,

Trust you are well.

Please note that the account holder's upgrade reversal has been done.

The above query will now be closed.

For further inquiries, please contact our Customer Care Team.

Regards,

The Mondo Team