AG
Afikile G
1 reviews | Active since Feb 2022
06 Oct 2022, 07:43
Mondo lies.
I couldn't get my phone from the DSV because my biometric authentication failed. I was then advised by DSV to call the MTN Mondo line and request an OTP authentication. I have been called the for a week and all the call center consultants confirmed that it has been done. When it was time for me get my phone, the authentication was still biometric and nothing has been done. Mondo is not trustworthy, if they lie like this they shouldn't be allowed access into you bank account.
Helpful (0)
Replies (6)0
Replies (6)
Mondo's replyOfficial
06 Oct 2022, 08:53Good day Afikile,
Thank you for taking the time to write to us about your MTN delivery query.
We sincerely apologize for the level of service you have received.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO282202
Regards,
The Mondo Team
Mondo's reply06 Oct 2022, 08:53
Official
Good day Afikile,
Thank you for taking the time to write to us about your MTN delivery query.
We sincerely apologize for the level of service you have received.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO282202
Regards,
The Mondo Team
AG
Afikile G's updateReviewer Update
06 Oct 2022, 10:36Mondo continues to lie, I am done with this provider, if anyone see this I beg you don't trust mondo with anything. They say they will contact me but they never did. When I call them I constantly put on hold and fed more lies.
AG
Afikile G's update06 Oct 2022, 10:36
Reviewer Update
Mondo continues to lie, I am done with this provider, if anyone see this I beg you don't trust mondo with anything. They say they will contact me but they never did. When I call them I constantly put on hold and fed more lies.
Mondo's replyOfficial
06 Oct 2022, 14:43Hi Afikile,
Trust you are well.
As discussed with Mondo, please note that a request has been sent to DSV to return the order to the MTN warehouse.
Once the order is returned, your MTN application will be cancelled.
We do apologize for the inconvenience caused.
Regards,
The Mondo Team
Trust you are well.
As discussed with Mondo, please note that a request has been sent to DSV to return the order to the MTN warehouse.
Once the order is returned, your MTN application will be cancelled.
We do apologize for the inconvenience caused.
Regards,
The Mondo Team
Mondo's reply06 Oct 2022, 14:43
Official
Hi Afikile,
Trust you are well.
As discussed with Mondo, please note that a request has been sent to DSV to return the order to the MTN warehouse.
Once the order is returned, your MTN application will be cancelled.
We do apologize for the inconvenience caused.
Regards,
The Mondo Team
Trust you are well.
As discussed with Mondo, please note that a request has been sent to DSV to return the order to the MTN warehouse.
Once the order is returned, your MTN application will be cancelled.
We do apologize for the inconvenience caused.
Regards,
The Mondo Team
AG
Afikile G's updateReviewer Update
06 Oct 2022, 14:53Hello you never called me and there was no cancellation requested. Do you continue being *************?
AG
Afikile G's update06 Oct 2022, 14:53
Reviewer Update
Hello you never called me and there was no cancellation requested. Do you continue being *************?
Mondo's replyOfficial
07 Oct 2022, 12:48Hi Afikile,
Upon viewing your interaction with our team, we have found that a call was made to you yesterday afternoon and you did request to cancel the order.
Due to the request being sent to DSV to return the order, we are unable to retract our request.
Regards,
The Mondo Team
Upon viewing your interaction with our team, we have found that a call was made to you yesterday afternoon and you did request to cancel the order.
Due to the request being sent to DSV to return the order, we are unable to retract our request.
Regards,
The Mondo Team
Mondo's reply07 Oct 2022, 12:48
Official
Hi Afikile,
Upon viewing your interaction with our team, we have found that a call was made to you yesterday afternoon and you did request to cancel the order.
Due to the request being sent to DSV to return the order, we are unable to retract our request.
Regards,
The Mondo Team
Upon viewing your interaction with our team, we have found that a call was made to you yesterday afternoon and you did request to cancel the order.
Due to the request being sent to DSV to return the order, we are unable to retract our request.
Regards,
The Mondo Team
Mondo's replyOfficial
17 Oct 2022, 10:26Hi Afikile,
Trust you are well.
Please note that your MTN order was returned to the warehouse and the application has been cancelled.
Your query will now be closed.
Should you require further assistance, you may contact our Customer Care Team.
Have a lovely day further.
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN order was returned to the warehouse and the application has been cancelled.
Your query will now be closed.
Should you require further assistance, you may contact our Customer Care Team.
Have a lovely day further.
Regards,
The Mondo Team
Mondo's reply17 Oct 2022, 10:26
Official
Hi Afikile,
Trust you are well.
Please note that your MTN order was returned to the warehouse and the application has been cancelled.
Your query will now be closed.
Should you require further assistance, you may contact our Customer Care Team.
Have a lovely day further.
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN order was returned to the warehouse and the application has been cancelled.
Your query will now be closed.
Should you require further assistance, you may contact our Customer Care Team.
Have a lovely day further.
Regards,
The Mondo Team