TK
Tania K

1 reviews | Active since Feb 2021

25 Nov 2023, 13:00

MONDO LEAVES BAD TASTE

Saw a cellphone deal online and app**** for it. Lady called me within 5mins. She wanted to complete the application but I asked her to explain the deal first. She was irritated but told me I have app**** for a contract at R399 pm. I told her that I made an application for a R259 pm contract. She told me I must be mistaken. I told her I took a screenshot and will confirm details with her. I checked the adverti*****t and confirmed the offer is at R259pm x 36. She told me there is no such deal. I asked her to explain what she does have available even at R399 pm to consider going ahead. She mentioned what MTN package is available with it. I then asked her to explain any other charges and she proceeded to cut off my call. Very disappointed with this service. Was actually considering taking out 2 of these contracts for my daughters.

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Replies (1)
Mondo
Mondo's reply26 Nov 2023, 08:35
Official
Hi Tania ,
 
Thank you for taking the time to write to us about your experience with our sales agent.
 
We sincerely apologize for the level of service you have received.
 
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
 
Regards,
The Mondo Team