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AC
Antonia C

1 reviews | Active since Nov 2017

23 Mar 2018, 11:16

MONDO - LAST CHANCE TO FIX YOUR MESS!!!

Concerning my Telkom/Mondo account: ********** 48 / Subscription: ********** .

You have left me no choice but to turn to SA Consumer Complaints who have urged me to go forward and sue you as well as The Whistle Blowers Team who will be doing a report on this matter and reporting to ICASA. I am being charged by SA Consumer Complaints to go ahead and sue you. An amount which I will claim back from you when you are legally forced to fix my contract along with the credit owed. I have forwarded them my emails, voice notes and all Telkom bills including the Hello Peter links where I tried to force you to correct your mistake for 7 months long.

Please see links and my comments here: 21 Nov 2017 - https://www.hellopeter.com/mondo/reviews/mondo-cheated-me 23 Jan 2018 - https://www.hellopeter.com/mondo/reviews/mondo-committing-***** 16 Mar 2018 - https://www.hellopeter.com/mondo/reviews/mondo-telkom-not-complying-with-the-consumer-protection-act 22 Mar 2018 - https://www.hellopeter.com/mondo/reviews/mondo-reported-to-icasa-lawsuit-to-follow

This will be the last email I send you - If you do not reply by 3PM today I will advise the above mentioned to go forward with this case.

I have asked that you do not contact me via cellphone/telephone as your words are all empty promises - for 7 months - every single month, so I refuse to hear it for the 8'th time. I require an email reply from you stating what your plan of action is and WHEN this will be sorted so that I can forward it to them.

You have until 3PM today to reply with a solution.

Please refer to your departments with emails: ********** ********** ********** I have sent you this email today (a few minutes ago). I am giving you a chance.

0
Replies (5)
AC
Antonia C's update23 Mar 2018, 11:19
Reviewer Update
In connection with the email addresses you must check - names are: VisvanathanC [at] rewards customercare [at] buymondo VevenN [at] rewards
Mondo
Mondo's reply23 Mar 2018, 11:24
Official

Good morning Antonia

We are trying to contact you to provide the feedback.

Regards

Mondo team

AC
Antonia C's update23 Mar 2018, 12:48
Reviewer Update
I have received your email at last. Thank you. ---------------It is as follows: Good Day Antonia We have been trying to contact you but unsuccessful. Please note as per Telkom the query has been resolved “migrated done to TML ********** successfully”. Please send through all statements from inception so we can reimburse accordingly. Package: TML ********** - Huawei B315 + Free SIM & Connection on SmartBroadband Wireless-10GB + 10GB Night-Surfer @ R269 x 24 Months(Double Data Anytime and Night-Surfer, Total Data 20GB Anytime + 20GB Night-Surfer) -------------------My response via email: Good day Chantelle, I will forward you all my Statements. Please tell me when will the Double Data Anytime and Night-Surfer, Total Data 20GB Anytime + 20GB Night-Surfer be active? Will it reflect on my next Statement? I'm sorry things had to lead to this point. But you can understand 7 months of frustration and being **********. Please note that I will only change the Hello Peter ratings once I actually see the Statement for myself and that it reflects as you have mentioned. I really hate feeling as if none of you can be trusted. I wish it didn't lead to this point and things were sorted sooner. I will also inform SA Consumer Complaints and The Whistle Blowers of the results by forwarding them your response. Find attached Statements as requested. Note that August and September I do not have as previously stated - Telkom did not send me bills, you can exclude those two. Thank you very much. ------------------------------------------------------------------------- So I will only change the ratings of all my reviews once I see the change on the Telkom bills. Trust is huge issue. Once its broken its VERY difficult to get back.
AC
Antonia C's update27 Jul 2018, 19:02
Reviewer Update
I would like to thank Mondo for at least getting back to me and pointing me in the right direction. The problem does not sit on their side, it is on Telkom's side. All comments and posts are now directed towards Telkom.
Mondo
Mondo's reply14 Aug 2018, 12:55
Official

Good day Antonia,

As per discussion, Telkom is in communication with you on providing a resolution.

Regards,

Mondo Team