Mondo Laptop outstanding after more than a year...

Here below is my e-mail interaction - after a year this has not been resolved!!!!

(READ THE E MAIL INTERACTION IN REVERSE ORDER)

When should I be expecting this delivery so that I can refuse it? What is the reference number ? Remember the Mondo slogan and please make it happen for me: “At Mondo, we believe that getting great mobile and LTE broadband deals shouldn’t be an inconvenience. In fact, it should be a thrilling experience.” Gert Nel DOGWORX CC *** From: Rewardsco Customer Care <***> Date: Tuesday, 04 June 2019 at 17:19 To: Gert Nel <***> Subject: RE: NON PERFORMANCE ON CONTRACT FOR *** Dear valued customer, Trust you are well. Thank you for the below email. Please decline the delivery with the couriers as we will not be able to stop delivery. Kind Regards, Mondo Team E: *** From: Gert Nel <***> Sent: Monday, June 3, 2019 9:33 AM To: Rewardsco Customer Care <***>; *** Subject: NON PERFORMANCE ON CONTRACT FOR ***

Good morning On your website the following is stated: “At Mondo, we believe that getting great mobile and LTE broadband deals shouldn’t be an inconvenience. In fact, it should be a thrilling experience.” In May 2018 one of your consultants phoned me to upgrade/renew my data contract on ***. This included a new laptop. It is now in excess of 1 year and I have not yet received this laptop!!!!!!!!!!! Repeated interactions have not born any fruit. Telephonically I have spoken to your people and requested the following: Do not send the laptop – I no longer need it!! Reimburse me immediately for the payments deducted for this laptop. Cancel the contract Please fix this and bring the matter in line with your promises on your website. At this stage I am unfortunately very much inconvenienced and not having a thrilling experience. Please get back to me today on ************ Thank you Gert Nel