Mondo, Kelly their employee is a **** and a *****

a month ago i was called regarding an upgrade on my current contract. I am currently on a 20GB + 20GB @ R199 pm. the Mondo call center agent named Kelly called me and said that because she is from the MTN headoffice she will be offering me a special on my upgrade. I was offered a 30GB + 30GB sim only data deal at R169pm. i confirmed with her several times on the phone regarding the package and she assured me it was a 30GB + 30GB package at R169pm. The next day when i received my contact upgrade details, it still reflects 20GB+20GB. I have mailed Mondo numerous times now and still only get info saying they awaiting feedback on the escalation. I am so tired of this. I feel cheated and ******. Give me what i agreed to. Kelly who works for Mondo is a **** and a cheat and should be charged with *****. they are trying to make theirs sales quota by lying to customers. I want this matter resolved immediately. Kelly **** to me on the phone about what she offered and then sent me a contract upgrade reflecting something else. She should be charged and locked up for *****. I dont care to be nice anymore. Mondo, sort this out, and your employees.