Mondo (just new contracts; please)

I've app**** for a Black Friday deal on line at MTN. I've received a reference number via Email. Upon phoning MTN (135) they told me that the online department are Mondo and they gave me the number to phone. After speaking to Mondo they told me that the reference number does not help them. They where also more interested in selling me a new contract instead of doing an upgrade. I agreed to the new contract but in further investigation the wrong contact where given to me and not the Black Friday deal. I cancelled it and phoned them again to verify the upgrade that I wanted. They apparently made the arrangement and send all the paperwork through to MTN. MTN tells me only Mondo does the upgrade and only they can help. In turn the Mondo staff where very polite and demanded a great review on Hello Peter while promising everything will be sorted out. I've recorded most conversations with them and MTN.......as they always do it for your protection....what a joke!!! I'm not the first complaint about Mondo, and I'm sure MTN are losing more clients because of them.....just see Facebook!!