SB
Sithembele B
1 reviews | Active since Dec 2021
23 Dec 2021, 10:29
Mondo is useless, don’t do business with them
Do not ever do business with them. MTN online makes use of them for the deliver of devices and the conclusion of contract itself. I did not like what was delivered and returned their device within the 7 day cooling off period. This was on 11 November 2021, they have not cancelled the contract till to date. I have escalated the cancellation to Mondos Manager Visigan Naidoo, he has not done anything and is now ignoring my emails
Helpful (0)
Replies (4)0
Replies (4)
Mondo's replyOfficial
23 Dec 2021, 10:35Good day Sithembele,
Thank you for taking the time to write to us about your MTN Cancellation.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO164157
Regards,
The Mondo Team
Mondo's reply23 Dec 2021, 10:35
Official
Good day Sithembele,
Thank you for taking the time to write to us about your MTN Cancellation.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO164157
Regards,
The Mondo Team
SB
Sithembele B's updateReviewer Update
23 Dec 2021, 11:00You know that is not true, you will ignore my email and never communicate with me again.
I find it very strange that your staff members are writing reviews for Mondo it’s pathetic and misleading
I find it very strange that your staff members are writing reviews for Mondo it’s pathetic and misleading
SB
Sithembele B's update23 Dec 2021, 11:00
Reviewer Update
You know that is not true, you will ignore my email and never communicate with me again.
I find it very strange that your staff members are writing reviews for Mondo it’s pathetic and misleading
I find it very strange that your staff members are writing reviews for Mondo it’s pathetic and misleading
Mondo's replyOfficial
23 Dec 2021, 11:08Good day,
Please note that your query has been escalated to the relevant department.
Once we receive feedback, we will advise you accordingly.
Regards,
The Mondo Team
Please note that your query has been escalated to the relevant department.
Once we receive feedback, we will advise you accordingly.
Regards,
The Mondo Team
Mondo's reply23 Dec 2021, 11:08
Official
Good day,
Please note that your query has been escalated to the relevant department.
Once we receive feedback, we will advise you accordingly.
Regards,
The Mondo Team
Please note that your query has been escalated to the relevant department.
Once we receive feedback, we will advise you accordingly.
Regards,
The Mondo Team
Mondo's replyOfficial
30 Dec 2021, 15:45Hi Sithembele,
Trust you are well.
Please note that your MTN cancellation has been done.
Your query will now be closed.
We do apologize for the delay and inconvenience caused.
For further enquiries, you may contact our Customer Service Team.
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN cancellation has been done.
Your query will now be closed.
We do apologize for the delay and inconvenience caused.
For further enquiries, you may contact our Customer Service Team.
Regards,
The Mondo Team
Mondo's reply30 Dec 2021, 15:45
Official
Hi Sithembele,
Trust you are well.
Please note that your MTN cancellation has been done.
Your query will now be closed.
We do apologize for the delay and inconvenience caused.
For further enquiries, you may contact our Customer Service Team.
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN cancellation has been done.
Your query will now be closed.
We do apologize for the delay and inconvenience caused.
For further enquiries, you may contact our Customer Service Team.
Regards,
The Mondo Team