BMB
Bokamoso Motlohi Bokamoso.motlohi
1 reviews | Active since Feb 2022
13 May 2023, 11:54
Mondo is useless.
This company does not care about people, they only care about making money.
After one of their consultants sold me a bogus cellphone contract, I fought 100s of calls between Mondo and MTN to finally cancel it.
It was canceled eventually, after 6 months.... but the only problem is, they only canceled it on Mondo's side... but MTN is still under the impression that I owe them a monthly fee.
Now MTN's legal department is harassing me non-stop and Mondo is quiet.
Utterly useless.
Helpful (0)
Replies (2)0
Replies (2)
Mondo's replyOfficial
13 May 2023, 13:21Good day Bokamoso,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Please note that we have escalated your query to the relevant department for urgent assistance.
Once we receive feedback, we will advise you accordingly.
Your Case Number is: RCO278256
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Please note that we have escalated your query to the relevant department for urgent assistance.
Once we receive feedback, we will advise you accordingly.
Your Case Number is: RCO278256
Regards,
The Mondo Team
Mondo's reply13 May 2023, 13:21
Official
Good day Bokamoso,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Please note that we have escalated your query to the relevant department for urgent assistance.
Once we receive feedback, we will advise you accordingly.
Your Case Number is: RCO278256
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Please note that we have escalated your query to the relevant department for urgent assistance.
Once we receive feedback, we will advise you accordingly.
Your Case Number is: RCO278256
Regards,
The Mondo Team
Mondo's replyOfficial
17 May 2023, 16:33Hi Bokamoso,
Trust you are well.
As per the MTN system, there are no active contracts under your name.
We have sent a request to MTN to assist with removing all debit orders that have been sent to you.
We do apologize for the inconvenience caused.
Regards,
The Mondo Team
Trust you are well.
As per the MTN system, there are no active contracts under your name.
We have sent a request to MTN to assist with removing all debit orders that have been sent to you.
We do apologize for the inconvenience caused.
Regards,
The Mondo Team
Mondo's reply17 May 2023, 16:33
Official
Hi Bokamoso,
Trust you are well.
As per the MTN system, there are no active contracts under your name.
We have sent a request to MTN to assist with removing all debit orders that have been sent to you.
We do apologize for the inconvenience caused.
Regards,
The Mondo Team
Trust you are well.
As per the MTN system, there are no active contracts under your name.
We have sent a request to MTN to assist with removing all debit orders that have been sent to you.
We do apologize for the inconvenience caused.
Regards,
The Mondo Team