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SB
Shakti B

1 reviews | Active since Jun 2013

13 Mar 2023, 14:19

MONDO IS USELESS

Trying to get 2 contract upgrades reversed since 06th February that was incorrectly done, been phoning daily only to be told it has been escalated to the manager, phone for a manager, either the manager is in a meeting or there is no managers available. I have never heard of a call centre that does not have a supervisor or manager on duty.

Dont ever let MONDO upgrade your contracts. They are unprofessional, the call centre agents are ill-equipped to actually help you with your queries, their retentions department in non-existent. The Managers are on a holiday.

If the call centre agent doesn't like what you saying, they cut the call on you.

0
Replies (4)
Mondo
Mondo's reply13 Mar 2023, 14:41
Official
Hi Shakti,

Thank you for taking the time to write to us about your MTN cancellation query.

As per our records, a cancellation request has been sent to the MTN cancellations department and we are currently awaiting feedback.

Regarding the above, your concerns will be raised and addressed with the relevant individuals and teams.

We do apologize for the level of service that you are received thus far.

Case No: RCO347273

Regards,

The Mondo Team
SB
Shakti B's update15 Mar 2023, 09:53
Reviewer Update
2 days later, no call or follow up to say what is going on.
SB
Shakti B's update23 Mar 2023, 07:54
Reviewer Update
A week later and nothing is resolved, automated responses dont help anyone
Mondo
Mondo's reply28 Mar 2023, 09:54
Official
Hi Shakti,

Trust you are well.

Please note that the recent upgrade has been reversed.

Reference Number: *** & ***

Your query has been resolved and will be closed.

We do apologize for the delayed response.

Should you require further assistance, please contact our Customer Service team. 

Have a great day further.
 
Regards,
 
The Mondo Team