JS
Jacques S
1 reviews | Active since Jul 2016
01 Nov 2022, 09:13
Mondo is useless
Took out n laptop deal with Mondo. Only received half the package. Cancelled the deal, now already struggling 3 months to receive money back from Mondo for monthly payments made. Today got a deduction of R12000 which they are also useless to sort out
Helpful (0)
Replies (4)0
Replies (4)
Mondo's replyOfficial
01 Nov 2022, 09:35Good day Jacques,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO251120
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO251120
Regards,
The Mondo Team
Mondo's reply01 Nov 2022, 09:35
Official
Good day Jacques,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO251120
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO251120
Regards,
The Mondo Team
JS
Jacques S's updateReviewer Update
03 Nov 2022, 09:24Hi Mondo
It has now been 48 hours; no consultant has been in contact with me, and my money has not been returned. Thank you for continuing with your uselessness.
It has now been 48 hours; no consultant has been in contact with me, and my money has not been returned. Thank you for continuing with your uselessness.
JS
Jacques S's update03 Nov 2022, 09:24
Reviewer Update
Hi Mondo
It has now been 48 hours; no consultant has been in contact with me, and my money has not been returned. Thank you for continuing with your uselessness.
It has now been 48 hours; no consultant has been in contact with me, and my money has not been returned. Thank you for continuing with your uselessness.
Mondo's replyOfficial
04 Nov 2022, 22:52Hi Jacques,
Trust you are well.
We are currently working on your query.
Once we receive an update, we will advise you accordingly.
Regards,
The Mondo Team
Trust you are well.
We are currently working on your query.
Once we receive an update, we will advise you accordingly.
Regards,
The Mondo Team
Mondo's reply04 Nov 2022, 22:52
Official
Hi Jacques,
Trust you are well.
We are currently working on your query.
Once we receive an update, we will advise you accordingly.
Regards,
The Mondo Team
Trust you are well.
We are currently working on your query.
Once we receive an update, we will advise you accordingly.
Regards,
The Mondo Team
Mondo's replyOfficial
08 Nov 2022, 09:52Good Day Jacques,
Trust you are well.
Please note that your MTN account has been credited.
Credit Reference Number: SR# ***
Adjustment Number - MC***
You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.
Due to the above, your query will now be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Have a great day further.
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN account has been credited.
Credit Reference Number: SR# ***
Adjustment Number - MC***
You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.
Due to the above, your query will now be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Have a great day further.
Regards,
The Mondo Team
Mondo's reply08 Nov 2022, 09:52
Official
Good Day Jacques,
Trust you are well.
Please note that your MTN account has been credited.
Credit Reference Number: SR# ***
Adjustment Number - MC***
You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.
Due to the above, your query will now be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Have a great day further.
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN account has been credited.
Credit Reference Number: SR# ***
Adjustment Number - MC***
You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.
Due to the above, your query will now be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Have a great day further.
Regards,
The Mondo Team