RM
Ryan M
1 reviews | Active since Jan 2020
07 Jan 2020, 11:11
Mondo is Thieving Company.
I took out a contract for R139pm for 10GB for 24 months. I have been charged an extra R17.00 per month for postal billing, which I never opted in for as I would never because I don't have a post box. After complaining, they said I need to speak to Telkom. Telkom was very helpful and asked to be put in touch with Mondo customer care, but Mondo told telkom they cannot refund the money. They have also not bothered to remove the lineitem that I asked them to refund and I again had another charge this month. They are de*****ing me and I can only assume THOUSANDS of other customers.
Helpful (0)
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Replies (3)
Mondo's replyOfficial
07 Jan 2020, 11:16Good Day Ryan,
Thank you for raising your query with us.
Please note that we will be in contact with you shortly.
Kind Regards,
Mondo Team
Thank you for raising your query with us.
Please note that we will be in contact with you shortly.
Kind Regards,
Mondo Team
Mondo's reply07 Jan 2020, 11:16
Official
Good Day Ryan,
Thank you for raising your query with us.
Please note that we will be in contact with you shortly.
Kind Regards,
Mondo Team
Thank you for raising your query with us.
Please note that we will be in contact with you shortly.
Kind Regards,
Mondo Team
Mondo's replyOfficial
07 Jan 2020, 11:40Good Day Ryan,
As discussed with our consultant, please note that we have submitted the request to the network service provider to make the necessary changes.
Once this has been resolved, our team will submit the credit for the months you have paid for the itemized billing.
We will keep you updated on the progress of this.
Kind Regards,
Mondo Team
As discussed with our consultant, please note that we have submitted the request to the network service provider to make the necessary changes.
Once this has been resolved, our team will submit the credit for the months you have paid for the itemized billing.
We will keep you updated on the progress of this.
Kind Regards,
Mondo Team
Mondo's reply07 Jan 2020, 11:40
Official
Good Day Ryan,
As discussed with our consultant, please note that we have submitted the request to the network service provider to make the necessary changes.
Once this has been resolved, our team will submit the credit for the months you have paid for the itemized billing.
We will keep you updated on the progress of this.
Kind Regards,
Mondo Team
As discussed with our consultant, please note that we have submitted the request to the network service provider to make the necessary changes.
Once this has been resolved, our team will submit the credit for the months you have paid for the itemized billing.
We will keep you updated on the progress of this.
Kind Regards,
Mondo Team
Mondo's replyOfficial
10 Jan 2020, 16:54Good Day Ryan,
Please note that your itemized billing has been changed to email and we have submitted a request to credit you for the months you paid.
Your query is resolved.
Should you have any further queries please feel free to call or email us.
Kind Regards,
Mondo Team
Please note that your itemized billing has been changed to email and we have submitted a request to credit you for the months you paid.
Your query is resolved.
Should you have any further queries please feel free to call or email us.
Kind Regards,
Mondo Team
Mondo's reply10 Jan 2020, 16:54
Official
Good Day Ryan,
Please note that your itemized billing has been changed to email and we have submitted a request to credit you for the months you paid.
Your query is resolved.
Should you have any further queries please feel free to call or email us.
Kind Regards,
Mondo Team
Please note that your itemized billing has been changed to email and we have submitted a request to credit you for the months you paid.
Your query is resolved.
Should you have any further queries please feel free to call or email us.
Kind Regards,
Mondo Team