JM
Jonte M

1 reviews | Active since Aug 2019

05 Aug 2019, 13:42

Mondo is there to make u pay more, beware of this company

If I could I wouldn't give any rating at all Mondo contacted my husband to change my Vodacom Flexi 120 to Flexi 230 and a minimum fee of +- R100 and now I'm paying R475 where I was paying R250 and to top it off they told my husband today that because they didn't specify a amount they can charge what they like. Pathetic is a nice word considering how they scr.... w people over at Mondo

0
Replies (4)
Mondo
Mondo's reply05 Aug 2019, 14:01
Official
Good Day Jonte, 

Thank you for raising your query with us. 

Please note that we will be in contact with you shortly. 

Kind Regards, 

Mondo Team
JM
Jonte M's update05 Aug 2019, 14:24
Reviewer Update
One of Mondo representatives have already called me to say that they listened to the recording and because they did not specify a spesific amount Mondo can add any extra charges and that's ******* according the the Nation Consumers act. Mondo's representative told me round about a R100 extra only. Plus Mondo migrated my cell phone contract over to Mondo after I specifically said do not migrate my account but as proven already Mondo does as it please to make a few bucks and the consumer gets stuck paying the bill and Mondo makes like what they say is law and does not reply to emails requesting a copy of the recorded conversation, wow how easy it is to take money but you won't share a recording
JM
Jonte M's update05 Aug 2019, 14:37
Reviewer Update
Mondo has just contact me and everything is getting revered by 1Sep, let's wait and see if it gets done
Mondo
Mondo's reply07 Aug 2019, 16:11
Official
Good Day Jonte, 

Please note that your migration has been successfully reversed and your query is resolved.

Should you have any further queries please call us.

Kind Regards, 

Mondo Team