ES
Estelle S
1 reviews | Active since Sept 2021
20 Dec 2021, 07:03
Mondo is the worst!
Still waiting for my refunds! Quick to take money and weeks after the contract has been cancelled because of your mistakes, still no money has been refunded from yourselves or MTN. And no updates are given. My next step now is to go to the ombudsman and report Mondo and MTN as you are obviously *******. Look at all the bad reviews you have on HelloPeter! Disgusting.
Helpful (0)
Replies (2)0
Replies (2)
Mondo's replyOfficial
20 Dec 2021, 08:47Hi Estelle,
Trust you are well.
Thank you for taking the time to write to us.
Please note that a follow up on refund has been escalated to the MTN team.
Once we receive feedback, you will be advised accordingly.
We do apologize for the inconvenience caused.
Case No: RCO152864
Regards,
The Mondo Team
Trust you are well.
Thank you for taking the time to write to us.
Please note that a follow up on refund has been escalated to the MTN team.
Once we receive feedback, you will be advised accordingly.
We do apologize for the inconvenience caused.
Case No: RCO152864
Regards,
The Mondo Team
Mondo's reply20 Dec 2021, 08:47
Official
Hi Estelle,
Trust you are well.
Thank you for taking the time to write to us.
Please note that a follow up on refund has been escalated to the MTN team.
Once we receive feedback, you will be advised accordingly.
We do apologize for the inconvenience caused.
Case No: RCO152864
Regards,
The Mondo Team
Trust you are well.
Thank you for taking the time to write to us.
Please note that a follow up on refund has been escalated to the MTN team.
Once we receive feedback, you will be advised accordingly.
We do apologize for the inconvenience caused.
Case No: RCO152864
Regards,
The Mondo Team
Mondo's replyOfficial
22 Dec 2021, 08:39 Good day,
Please note that a follow up on credit has been escalated to the MTN team.
We will revert accordingly, once we receive an update.
Regards,
The Mondo Team
Please note that a follow up on credit has been escalated to the MTN team.
We will revert accordingly, once we receive an update.
Regards,
The Mondo Team
Mondo's reply22 Dec 2021, 08:39
Official
Good day,
Please note that a follow up on credit has been escalated to the MTN team.
We will revert accordingly, once we receive an update.
Regards,
The Mondo Team
Please note that a follow up on credit has been escalated to the MTN team.
We will revert accordingly, once we receive an update.
Regards,
The Mondo Team