MONDO IS THE MOST *********** COMPANY I’VE EVER HAD TO DEAL WITH

So I wrote a complaint and reported Mondo of their appalling level of customer service on the 29th September. They rep**** to my post and gave me a ref number - RCO139654 to which till today no one has bothered to call me instead I’m still the one running after them to do their job! I app**** for my contract on the 13th September and almost a month later, I still have NOT received my device! I called MTN yesterday and they told me that my contract got approved on the 14th September already! I’m agitated to the highest degree because had I known that MTN has an *********** 3rd party dealing with their applications I would have saved myself from this mediocre level of service! I would have rather walked into their store and received immediate feedback! I app**** for the contract thinking I’d get quicker feedback and delivery as I have had a very positive experience with MTN in the past years! If MTN doesn’t realize that Mondo is tarnishing their reputation soon, they will definitely lose a LOT of customers!!

I called in again yesterday, spoke to Rebecca (she gave me this ***) and she told me that she would definitely call me back before COB and to no surprise, I’m still waiting for that call! I even gave her and alternative number to make sure she gets a hold of me but all that was futile! I’m currently on the line, I called as usual and the consultant, Sbo has put me on hold for almost 30 minutes. Mind you, it’s MY airtime that I’m using!

If I don't get progressive feedback, better yet, the phone delivered by the end of this week - I will make sure my voice gets heard on a higher level!!! I’ve never experienced such poor service! I would never recommend Mondo to anyone after this experience!