EM
Edward M
1 reviews | Active since Mar 2016
06 Dec 2021, 11:36
Mondo is terrible
Terrible service, I requested an iPhone in October and I have had radio silence for over a month, I was approved but they never got back to me. Worst service of my life, I have to run around just to get service. I would never recommend them to anyone at this stage.
Helpful (0)
Replies (2)0
Replies (2)
Mondo's replyOfficial
06 Dec 2021, 11:40Hi Edward,
Thank you for taking the time to write to us about your query.
We sincerely apologize for the level of service you have received. Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO158685
Regards,
The Mondo Team
Thank you for taking the time to write to us about your query.
We sincerely apologize for the level of service you have received. Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO158685
Regards,
The Mondo Team
Mondo's reply06 Dec 2021, 11:40
Official
Hi Edward,
Thank you for taking the time to write to us about your query.
We sincerely apologize for the level of service you have received. Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO158685
Regards,
The Mondo Team
Thank you for taking the time to write to us about your query.
We sincerely apologize for the level of service you have received. Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO158685
Regards,
The Mondo Team
Mondo's replyOfficial
17 Dec 2021, 13:00Hi Edward,
Trust you are well.
Please note that a request has been escalated to the relevant department, in order to finalize your MTN application.
Once we receive feedback, we will advise you accordingly.
We do apologize for the delay and inconvenience caused.
Regards,
The Mondo Team
Trust you are well.
Please note that a request has been escalated to the relevant department, in order to finalize your MTN application.
Once we receive feedback, we will advise you accordingly.
We do apologize for the delay and inconvenience caused.
Regards,
The Mondo Team
Mondo's reply17 Dec 2021, 13:00
Official
Hi Edward,
Trust you are well.
Please note that a request has been escalated to the relevant department, in order to finalize your MTN application.
Once we receive feedback, we will advise you accordingly.
We do apologize for the delay and inconvenience caused.
Regards,
The Mondo Team
Trust you are well.
Please note that a request has been escalated to the relevant department, in order to finalize your MTN application.
Once we receive feedback, we will advise you accordingly.
We do apologize for the delay and inconvenience caused.
Regards,
The Mondo Team