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Christo H

1 reviews | Active since Jul 2020

21 Jul 2020, 14:44

mondo is **** and all lies

Mondo is ******** - they lie , tell you they are Vodacom , tell you lies about discounts and more data and all lies...Mondo ****s people using other companies brand names , like for me it was Vodacom. Don't agree anything with mondo - tell them to stop ******** people and put down the phone. Call Vodacom directly , or your Mobile Operator and deal with them directly Can't believe Vodacom trusts these mondo ******** to **** their customers. disgrace! .

0
Replies (6)
Mondo
Mondo's reply21 Jul 2020, 14:46
Official
Good Day Christo, 

Thank you for raising your query with us.
 
Please note that we are attending to your query with the utmost urgency. 

Kind Regards, 

Mondo Team 
CH
Christo H's update21 Jul 2020, 14:58
Reviewer Update
Here is my reference number : J06292
I phoned 3 times to confirm you have it on your system - and it's confirmed that it will be sorted in 24 hours....
The clock is ticking....



Mondo
Mondo's reply21 Jul 2020, 15:23
Official
Good Day Christo, 

Thank for allowing our consultant to assist with resolving your query.

She will keep you updated on the progress of this.

Kind Regards, 

Mondo Team 
Mondo
Mondo's reply23 Jul 2020, 10:53
Official
Good day Christo,  As discussed with Kim, the upgrades have been reversed and your query is resolved. Should you have any further queries please feel free to call or email us.

Kind Regards, 

Mondo Team 
CH
Christo H's update23 Jul 2020, 12:14
Reviewer Update
Hi good day!

Thank you so much for sorting this mess out! Thank you Kim, thanks for the calls, the follow up calls and listening to me.

I have confirmed with Vodacom and my contracts with them are all back to normal.

Thank you so much I wasn't expecting this... BUT kudo's to Mondo for redeeming themselves.

Thanks Kim!
Christo


Mondo
Mondo's reply11 Jan 2023, 14:35
Official