Hellopeter
Share Your Experience
ZN
Zinhle N

1 reviews | Active since Mar 2019

15 Jan 2020, 09:39

MONDO IS ****

I took contract with mondo for samsung a10, the device was delivered and I was told the sim card will be activated within 2 weeks. I waited 3 full weeks still nothing. I decided to cancel the contract. I contacted mondo and reported my case. I returned the device and they promised to cancel the contract. That month a debit order went through my account, I called to enquire they said it was a mistake they will rectify it. I reversed the debit order, the following month and even now. I am sick and tired of reversing debit orders from my account, because there are charges.

0
Replies (14)
Mondo
Mondo's reply15 Jan 2020, 09:48
Official
Good Day Zinhle, 

Thank you for raising your query with us. 

Please note that we are attending to your query with the utmost urgency. 

Kind Regards, 

Mondo Team
Mondo
Mondo's reply15 Jan 2020, 16:51
Official
Good Day Zinhle, 

Please note that we have attempted contacting you with regards to the above query however, we haven't been successful.

Kindly advise what is the best possible time to contact you or please provide alternate contact details.
Kind Regards, 

Mondo Team 
ZN
Zinhle N's update16 Jan 2020, 07:47
Reviewer Update
I saw the missed call and it was very late. Call me during the day from now
ZN
Zinhle N's update22 Jan 2020, 10:04
Reviewer Update
Till now I have not been contacted by Mondo nor by Telkom, to give me feedback that they have resolved the matter and my account will not be debited again.
I AM WAITING MONDO
Mondo
Mondo's reply22 Jan 2020, 10:07
Official
Good Day Zinhle, 

Please note that our team is working with Telkom to resolve this matter.

We will revert with feedback shortly.
Kind Regards, 

Mondo Team 
Mondo
Mondo's reply22 Jan 2020, 11:50
Official
Good Day Zinhle, 

Please note that the network service provider has confirmed that your contract is cancelled and necessary credits have been passed. 

Your query is now resolved.

Should you have any further queries please feel free to email us.
Kind Regards, 

Mondo Team 
ZN
Zinhle N's update14 Feb 2020, 10:41
Reviewer Update
OH MY GOD! THIS DEBIT ORDER HAS DEBITED MY ACCOUNT AGAIN
ZN
Zinhle N's update14 Feb 2020, 11:13
Reviewer Update
THIS THING STARTED LAST YEAR, I CALLED THEY SAID THEY WILL FIX IT, EVERY MONTH I MUST REVERSE A DEBIT FROM TELKOM(WHICH I TOOK THROUGH MONDO)
THIS IS REALLY PAINFUL!
Mondo
Mondo's reply14 Feb 2020, 11:16
Official
Good Day Zinhle, 

We apologize for the inconvenience you have been caused.

As discussed with our consultant, we received feedback from the network service provider that your query is resolved hence the response dated for 22-01-2020.

We are awaiting the email from you to escalate to the network service provider.
Kind Regards, 

Mondo Team
ZN
Zinhle N's update14 Feb 2020, 11:38
Reviewer Update
I HAVE SENT YOU AN EMAIL WITH THE PROOF THAT MY ACCOUNT IS STILL BEING DEDUCTED TILL NOW SINCE LAST YEAR THIS HAS BEEN GOING ON, AFTER CANCELLING THE DEVICE.
WHY ARE YOU DOING THIS MONDO?
ZN
Zinhle N's update03 Mar 2020, 08:15
Reviewer Update
I am still waiting till now, i was promised 48hours to get a reply that my account will not be debited again,after 8 days still nothing. I am waiting for something in writing as promised.
Mondo
Mondo's reply03 Mar 2020, 09:05
Official
Good day Zinhle,

Please note that we have escalated your details to the network service provider and advised them to place priority on your request.

The network service provider will revert with feedback.
 Kind Regards, 

Mondo Team
ZN
Zinhle N's update09 Mar 2020, 08:31
Reviewer Update
Even to this day, mondo has not provided me with feedback, and the letter i asked for which declares that my account wont be debited again. I want something in writing that mondo/telkom will never debit my account again.
Mondo
Mondo's reply09 Mar 2020, 09:19
Official
Good day Zinhle,

Thank you for taking the time to chat to our consultant.

Please note that we have escalated your request to higher management at Telkom to provide an update on your request.

We will revert with feedback.
 Kind Regards, 

Mondo Team