NR
Nadia R
1 reviews | Active since Mar 2012
06 Jul 2021, 22:19
Mondo is Poor Service Middle Man
Received a phone call on 21 June prompting an upgrade. I received a contract stating contract has been approved and heard nothing since. I phoned MTN a week later to find out the upgrade has not been finalised on their system. It has now been 2 weeks, 8 phone calls to Mondo and absolutely no response or call backs when promised. Absolutely pathetic service.
Helpful (0)
Replies (5)0
Replies (5)
Mondo's replyOfficial
07 Jul 2021, 07:30Hi Nadia,
Thank you for taking the time to write to us about your MTN upgrade.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO126991
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN upgrade.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO126991
Regards,
The Mondo Team
Mondo's reply07 Jul 2021, 07:30
Official
Hi Nadia,
Thank you for taking the time to write to us about your MTN upgrade.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO126991
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN upgrade.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO126991
Regards,
The Mondo Team
Mondo's replyOfficial
07 Jul 2021, 08:18Hi Nadia,
Trust you are well.
Please note that you will receive a callback within today.
Regards,
The Mondo Team
Trust you are well.
Please note that you will receive a callback within today.
Regards,
The Mondo Team
Mondo's reply07 Jul 2021, 08:18
Official
Hi Nadia,
Trust you are well.
Please note that you will receive a callback within today.
Regards,
The Mondo Team
Trust you are well.
Please note that you will receive a callback within today.
Regards,
The Mondo Team
Mondo's replyOfficial
07 Jul 2021, 10:54Hi Nadia,
Trust you are well.
Please note that we have contacted Mr. Nel and advised him that a request has been sent to the relevant department to confirm if there is stock of the Apple iPhone SE.
Feedback will be provided to Mr. Nel this afternoon.
We do apologize for the inconveniences caused.
Regards,
The Mondo Team
Trust you are well.
Please note that we have contacted Mr. Nel and advised him that a request has been sent to the relevant department to confirm if there is stock of the Apple iPhone SE.
Feedback will be provided to Mr. Nel this afternoon.
We do apologize for the inconveniences caused.
Regards,
The Mondo Team
Mondo's reply07 Jul 2021, 10:54
Official
Hi Nadia,
Trust you are well.
Please note that we have contacted Mr. Nel and advised him that a request has been sent to the relevant department to confirm if there is stock of the Apple iPhone SE.
Feedback will be provided to Mr. Nel this afternoon.
We do apologize for the inconveniences caused.
Regards,
The Mondo Team
Trust you are well.
Please note that we have contacted Mr. Nel and advised him that a request has been sent to the relevant department to confirm if there is stock of the Apple iPhone SE.
Feedback will be provided to Mr. Nel this afternoon.
We do apologize for the inconveniences caused.
Regards,
The Mondo Team
Mondo's replyOfficial
07 Jul 2021, 16:39Hi Nadia,
Trust you are well.
Please note that there is no stock of the Apple iPhone SE, therefore, a request has been sent to the relevant team in order to contact Mr. Nel to provide a device which is in stock.
Regards,
The Mondo Team
Trust you are well.
Please note that there is no stock of the Apple iPhone SE, therefore, a request has been sent to the relevant team in order to contact Mr. Nel to provide a device which is in stock.
Regards,
The Mondo Team
Mondo's reply07 Jul 2021, 16:39
Official
Hi Nadia,
Trust you are well.
Please note that there is no stock of the Apple iPhone SE, therefore, a request has been sent to the relevant team in order to contact Mr. Nel to provide a device which is in stock.
Regards,
The Mondo Team
Trust you are well.
Please note that there is no stock of the Apple iPhone SE, therefore, a request has been sent to the relevant team in order to contact Mr. Nel to provide a device which is in stock.
Regards,
The Mondo Team
Mondo's replyOfficial
24 Jul 2021, 11:37Hi Nadia,
Please note that we have found that you have received your devices.
Your query is resolved and will be closed.
Thank you for allowing us to look into your query.
Please call or email us if you have any further queries.
Regards,
The Mondo Team
Please note that we have found that you have received your devices.
Your query is resolved and will be closed.
Thank you for allowing us to look into your query.
Please call or email us if you have any further queries.
Regards,
The Mondo Team
Mondo's reply24 Jul 2021, 11:37
Official
Hi Nadia,
Please note that we have found that you have received your devices.
Your query is resolved and will be closed.
Thank you for allowing us to look into your query.
Please call or email us if you have any further queries.
Regards,
The Mondo Team
Please note that we have found that you have received your devices.
Your query is resolved and will be closed.
Thank you for allowing us to look into your query.
Please call or email us if you have any further queries.
Regards,
The Mondo Team