Mondo is pathetic with their service. Period

There is a company called Rewards call who's working as a third party for all South African mobile companies. They call you in regards to migrations and upgrades.

I was recently contacted by them(11/08/2023) for an additional mtn contract. I spoke a lady about the phone of choice I wanted and we went through everything on the call. She read the terms and conditions of agreement which was normal. She asked my delivery address which I gave. The address I gave was 64 White road retreat cape Town. I was told delivery will take 3 working days which is fine. Today is Thursday the 17/08/2023 and I still don't have my phone. They use DSV as a courier service company. The driver called me today to tell me his at my address which is 64 White road diep river. I said there's no 64 White road in diep river. You needed to be at 64 White road retreat cape Town. The driver said he cannot bring my phone to that address because its not his area, someone else will bring it. I said that I'm literally down the road. He insisted his going to Constantia now and then to Hout Bay. So I asked so are you going to drive all those areas but can't drop the phone off? Meaning you will drive all day with phone then return it to the Wharehouse?He said unfortunately yes.

So now I called Rewards call to log the complaint. The lady then said she would need to reschedule the delivery. I asked is no way she can call the courier company to instruct the driver to bring the phone? She said no unfortunately she needs to report the matter to DSV and they will call me to reschedule a delivery which I am almost 100% certain my delivery will not take place tomorrow. I could receive this phone monday hopefully. Let's just say they don't know how to go the extra mile for a customer. You try to do things that's more convenient then going to an actual mtn store then you get this as reward.

I'm very disappointed in the services and will not recommend it to anyone.