MB
Megan B
1 reviews | Active since Jul 2022
28 Jul 2022, 16:00
Mondo is pathetic,
I am desperate. A Mondo representative phoned me to do an upgrade for my MTN contract via the phone, once the upgrade was through, I phoned to hear why I was being debited so much and they said it was because it was an early upgrade, an upgrade that I didn’t request! I then asked Mondo to please reverse the upgrade and instead they cancelled my contract! MTN debited me R9000+ because I cancelled my contract on early termination, I NEVER even signed a form to cancel, it was all just done on my behalf without my knowledge. MTN Bloemfontein told me to reverse the debit order and now because the status of this upgrade is still pending, my credit score is blemished…. I phone on a daily basis and MTN sends me to Mondo and Mondo sends me to MTN. According to MTN they can’t reverse the upgrade because I owe R13000? Mondo won’t release the reversal because they say MTN must do that. Seriously MTN, Mondo? Is everyone ***********?
Helpful (0)
Replies (8)0
Replies (8)
Mondo's replyOfficial
28 Jul 2022, 16:13Good day Megan,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO235167
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO235167
Regards,
The Mondo Team
Mondo's reply28 Jul 2022, 16:13
Official
Good day Megan,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO235167
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO235167
Regards,
The Mondo Team
MB
Megan B's updateReviewer Update
31 Jul 2022, 09:06Good Morning Again Mondo,
Once again, I have only been given a case number and told the issue will be escalated... nothing more! What is the plan here Mondo? To just keep debiting my account and blemishing my credit score? Perhaps its time I got a lawyer involved?
Once again, I have only been given a case number and told the issue will be escalated... nothing more! What is the plan here Mondo? To just keep debiting my account and blemishing my credit score? Perhaps its time I got a lawyer involved?
MB
Megan B's update31 Jul 2022, 09:06
Reviewer Update
Good Morning Again Mondo,
Once again, I have only been given a case number and told the issue will be escalated... nothing more! What is the plan here Mondo? To just keep debiting my account and blemishing my credit score? Perhaps its time I got a lawyer involved?
Once again, I have only been given a case number and told the issue will be escalated... nothing more! What is the plan here Mondo? To just keep debiting my account and blemishing my credit score? Perhaps its time I got a lawyer involved?
Mondo's replyOfficial
01 Aug 2022, 10:19Hi Megan,
Please note that due to Mondo being a trade partner to MTN, we send the cancellation requests to the MTN Department and this has been sent.
We do apologize for the delay.
Once we receive an update, we will advise you.
Regards,
The Mondo Team
Please note that due to Mondo being a trade partner to MTN, we send the cancellation requests to the MTN Department and this has been sent.
We do apologize for the delay.
Once we receive an update, we will advise you.
Regards,
The Mondo Team
Mondo's reply01 Aug 2022, 10:19
Official
Hi Megan,
Please note that due to Mondo being a trade partner to MTN, we send the cancellation requests to the MTN Department and this has been sent.
We do apologize for the delay.
Once we receive an update, we will advise you.
Regards,
The Mondo Team
Please note that due to Mondo being a trade partner to MTN, we send the cancellation requests to the MTN Department and this has been sent.
We do apologize for the delay.
Once we receive an update, we will advise you.
Regards,
The Mondo Team
MB
Megan B's updateReviewer Update
08 Aug 2022, 17:22Good Afternoon,
Once again no follow up, nothing from MONDO nor MTN, but dont worry this month my account was debited with R13000!!!!!! And still nothing????
Once again no follow up, nothing from MONDO nor MTN, but dont worry this month my account was debited with R13000!!!!!! And still nothing????
MB
Megan B's update08 Aug 2022, 17:22
Reviewer Update
Good Afternoon,
Once again no follow up, nothing from MONDO nor MTN, but dont worry this month my account was debited with R13000!!!!!! And still nothing????
Once again no follow up, nothing from MONDO nor MTN, but dont worry this month my account was debited with R13000!!!!!! And still nothing????
MB
Megan B's updateReviewer Update
15 Aug 2022, 14:28Hello Mondo, Your silence regarding this issue is becoming more and more obvious! You created this problem, but now yoh are just ignoring the issue?
MB
Megan B's update15 Aug 2022, 14:28
Reviewer Update
Hello Mondo, Your silence regarding this issue is becoming more and more obvious! You created this problem, but now yoh are just ignoring the issue?
Mondo's replyOfficial
15 Aug 2022, 15:22Hi Megan,
Please note that your query has not been ignored.
Kindly note that the upgrade reversal has been done and credit request is in-progress.
Once we receive an update on credit, we will advise you.
Regards,
The Mondo Team
Please note that your query has not been ignored.
Kindly note that the upgrade reversal has been done and credit request is in-progress.
Once we receive an update on credit, we will advise you.
Regards,
The Mondo Team
Mondo's reply15 Aug 2022, 15:22
Official
Hi Megan,
Please note that your query has not been ignored.
Kindly note that the upgrade reversal has been done and credit request is in-progress.
Once we receive an update on credit, we will advise you.
Regards,
The Mondo Team
Please note that your query has not been ignored.
Kindly note that the upgrade reversal has been done and credit request is in-progress.
Once we receive an update on credit, we will advise you.
Regards,
The Mondo Team
Mondo's replyOfficial
02 Sept 2022, 10:51Hi Megan,
Trust you are well.
Please note that your MTN upgrade for *** has been reversed.
Your query has been resolved and will be closed.
We do apologize for the delayed response.
Should you require further assistance, please contact our Customer Service team.
Have a great day further.
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN upgrade for *** has been reversed.
Your query has been resolved and will be closed.
We do apologize for the delayed response.
Should you require further assistance, please contact our Customer Service team.
Have a great day further.
Regards,
The Mondo Team
Mondo's reply02 Sept 2022, 10:51
Official
Hi Megan,
Trust you are well.
Please note that your MTN upgrade for *** has been reversed.
Your query has been resolved and will be closed.
We do apologize for the delayed response.
Should you require further assistance, please contact our Customer Service team.
Have a great day further.
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN upgrade for *** has been reversed.
Your query has been resolved and will be closed.
We do apologize for the delayed response.
Should you require further assistance, please contact our Customer Service team.
Have a great day further.
Regards,
The Mondo Team
Mondo's replyOfficial
16 Sept 2022, 10:56Good Day Megan,
Trust you are well.
Please note that your MTN account has been credited.
Credit Reference Number: SR# ***
Adjustment Number - MC***
You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN account has been credited.
Credit Reference Number: SR# ***
Adjustment Number - MC***
You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Regards,
The Mondo Team
Mondo's reply16 Sept 2022, 10:56
Official
Good Day Megan,
Trust you are well.
Please note that your MTN account has been credited.
Credit Reference Number: SR# ***
Adjustment Number - MC***
You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN account has been credited.
Credit Reference Number: SR# ***
Adjustment Number - MC***
You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Regards,
The Mondo Team