gP
greg P
1 reviews | Active since May 2019
27 Jan 2022, 11:41
Mondo is Pathetic
I received my application approval - e mail for my MTN laptop on the 13th of Jan 2022. Then nothing no updates no correspondence at all. I have phoned in three times. Today i was told Mondo is waiting for stock and there is no ETA. Why offer an online service if you cant deliver. Online is supposed to be quick and easy. But not from Mondo. Your service is pathetic customer care pathetic. Sorry! how long must we accept Sorry. I am also sorry, sorry I ordered on line
Helpful (0)
Replies (5)0
Replies (5)
Mondo's replyOfficial
27 Jan 2022, 12:19 Good day Greg,
We sincerely apologize for the level of service you have received. Our team is currently investigating your query.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO175871.
Regards,
The Mondo Team
We sincerely apologize for the level of service you have received. Our team is currently investigating your query.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO175871.
Regards,
The Mondo Team
Mondo's reply27 Jan 2022, 12:19
Official
Good day Greg,
We sincerely apologize for the level of service you have received. Our team is currently investigating your query.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO175871.
Regards,
The Mondo Team
We sincerely apologize for the level of service you have received. Our team is currently investigating your query.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO175871.
Regards,
The Mondo Team
Mondo's replyOfficial
28 Jan 2022, 09:52Hi Greg,
Trust you are well.
Please note that your query has been escalated to the relevant department to finalize your MTN application.
Once we receive an update, we will advise you accordingly.
We do apologize for the delay.
Regards,
The Mondo Team
Trust you are well.
Please note that your query has been escalated to the relevant department to finalize your MTN application.
Once we receive an update, we will advise you accordingly.
We do apologize for the delay.
Regards,
The Mondo Team
Mondo's reply28 Jan 2022, 09:52
Official
Hi Greg,
Trust you are well.
Please note that your query has been escalated to the relevant department to finalize your MTN application.
Once we receive an update, we will advise you accordingly.
We do apologize for the delay.
Regards,
The Mondo Team
Trust you are well.
Please note that your query has been escalated to the relevant department to finalize your MTN application.
Once we receive an update, we will advise you accordingly.
We do apologize for the delay.
Regards,
The Mondo Team
gP
greg P's updateReviewer Update
01 Feb 2022, 13:59you have done *** to help me
gP
greg P's update01 Feb 2022, 13:59
Reviewer Update
you have done *** to help me
Mondo's replyOfficial
02 Feb 2022, 08:38Hi Greg,
Trust you are well.
Please note that we are currently awaiting feedback, regarding your query.
Regards,
The Mondo Team
Trust you are well.
Please note that we are currently awaiting feedback, regarding your query.
Regards,
The Mondo Team
Mondo's reply02 Feb 2022, 08:38
Official
Hi Greg,
Trust you are well.
Please note that we are currently awaiting feedback, regarding your query.
Regards,
The Mondo Team
Trust you are well.
Please note that we are currently awaiting feedback, regarding your query.
Regards,
The Mondo Team
Mondo's replyOfficial
15 Feb 2022, 09:19Hi Greg,
Trust you are well.
Please note that we have been unsuccessful in attempting to contact you.
Kindly note that there is no stock of laptops at the moment.
You may reapply for a deal at a MTN store, or alternatively, we can keep the application in progress till there is no stock.
For further assistance, you may contact our Customer Care Team.
Regards,
The Mondo Team
Trust you are well.
Please note that we have been unsuccessful in attempting to contact you.
Kindly note that there is no stock of laptops at the moment.
You may reapply for a deal at a MTN store, or alternatively, we can keep the application in progress till there is no stock.
For further assistance, you may contact our Customer Care Team.
Regards,
The Mondo Team
Mondo's reply15 Feb 2022, 09:19
Official
Hi Greg,
Trust you are well.
Please note that we have been unsuccessful in attempting to contact you.
Kindly note that there is no stock of laptops at the moment.
You may reapply for a deal at a MTN store, or alternatively, we can keep the application in progress till there is no stock.
For further assistance, you may contact our Customer Care Team.
Regards,
The Mondo Team
Trust you are well.
Please note that we have been unsuccessful in attempting to contact you.
Kindly note that there is no stock of laptops at the moment.
You may reapply for a deal at a MTN store, or alternatively, we can keep the application in progress till there is no stock.
For further assistance, you may contact our Customer Care Team.
Regards,
The Mondo Team