Mondo is NOT MTN

I reveived a phone call about a month ago from a lady at Mondo, TrueCaller identified the call as a Vodacom/ MTN line. I answered and the lady started telling me about the R19 special to get 8GB of data. I asked here twice, are you phoning me from MTN, on both occasions her answer was yes.

I was convinced, she continued telling me about the 8GB package I can upgrade to, never mentioning that my current package with more minutes will be lost, I was under the impression the 8GB is on top of what I currently have (I might have been distracted by the time of the call)

I agreed to continue with the deal, afterwards I realised that I should just check and phoned, another lady answered. I explained what happened and she agreed to cancel my R19 contract and revert me back to my initial contract I had before the phone call.

She said that it will take 17 days for the cancellation, at the beginning of this week I phoned and another lady said it will take 21 working days.

It is now officially 22 working days and I still don't have minutes on my MTN phone because of all this.

I would appreciate if this can be resolved ASAP.