SB
Syzette B

1 reviews | Active since Oct 2016

19 Dec 2020, 08:12

Mondo is not living up to the cause

Hi Mondo,

I am just writing this to you, to let you know how disappointed I am in you. I waited more than 10 days for my new Huawei P30 Lite 2020 edition to be delivered. I eventually cancelled, because there was a problem the whole time.

First I was told the driver will collect my documents, then after days of following up, I was told I need to Email it. Then the Bank statements were not correct and there was another issue.

I cancelled. Went to the Mtn store on a Sunday, note, a Sunday... Got my new phone within 1 hour... Read here... "1 hour..."

This is not the first time you have disappointed customers...

Pull up your Socks Mondo....! Or, wait... you don't really care, right? Why? Because Mtn has 100000s of customers, so 1 silly customer doesn't really matter... Right?

0
Replies (2)
Mondo
Mondo's reply19 Dec 2020, 08:15
Official
Hi, 

We have received your query, 

We will be in contact with you during business hours.

Regards 
The Mondo Team 
Mondo
Mondo's reply22 Dec 2020, 08:59
Official
Good day Syzette, 

As discussed with our consultant, you have advised that your query is resolved and you do no require further assistance.

We apologize for the inconvenience caused to you.

Should you have any further queries please feel free to call or email us.

Regards 

The Mondo Team