SM
Siyanda M

1 reviews | Active since Dec 2019

16 Mar 2021, 18:17

Mondo is just ****

Mondo is *** and has *** service... How can you pick up a phone. Call me and then sell me lies... They sold me a**** deal with MTN R149 for 30 Gig... Dsv delivered the cards 3 weeks ago but they not activated... Called MTN ans they also don't pick up.. When they pick up my sim card is suspended yet i receive invoices and statements... They must not deduct my money coz their **** is not working... Another ****ed up thing is that i was sent 2 simcards that are not working mxm... Instead of one working sim card... And they billing me for all the sims agah... My cell ***

Id numbers is *** Full Names : Siyanda Myeni Customer acc number is A*** Sim card number is *** Sim card number two is *** Delivery address : 23 Louisiana crescent cosmo city Contract numbers i have two- ***

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Replies (4)
Mondo
Mondo's reply17 Mar 2021, 09:49
Official
Hi Siyanda,  Many thanks for reaching out to us. We sincerely apologize for your poor experience; this is not aligned to what our brand stands for nor how we conduct our business.  We have escalated your complaint to the necessary department, and this will be investigated.  In the meantime, we will get one of our Customer Care Consultant to contact you and assist with your query.  Many thanks,  The Mondo Team 
Mondo
Mondo's reply17 Mar 2021, 11:22
Official
Hi Siyanda,  We apologize for the service you have received.

As discussed with our consultant, kindly note that you would need to contact the MTN Activations Team on ***. 

Your query will be closed on Mondo's side.

If there is anything further we can assist with please feel free to call or email our team. Many thanks,  The Mondo Team 
SM
Siyanda M's update18 Mar 2021, 10:39
Reviewer Update
Then you give me a wrong number for mtn that is not in service mxm
Mondo
Mondo's reply19 Mar 2021, 14:39
Official
Hi Siyanda, 
As discussed with our consultant, kindly note that you would need to contact the MTN Activations Team on ***. 

If there is anything further we can assist with please feel free to call or email our team. Many thanks,  The Mondo Team