TN
Thembelihle N
1 reviews | Active since Feb 2021
30 Sept 2021, 08:53
Mondo is ***********!
I am so sick and tired of Mondo. I received an email that my cancellation with MTN has been processed yet I keep getting calls from debt collectors telling me that I owe MTN. My credit score has also been affected because of this incompetence. There should be a zero star option for rating!
Helpful (0)
Replies (2)0
Replies (2)
Mondo's replyOfficial
30 Sept 2021, 08:58Hi Thembelihle,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO127353
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO127353
Regards,
The Mondo Team
Mondo's reply30 Sept 2021, 08:58
Official
Hi Thembelihle,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO127353
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO127353
Regards,
The Mondo Team
Mondo's replyOfficial
20 Oct 2021, 16:07Hi Thembelihle,
Trust you are well.
As discussed with Mondo, please note that a refund request has been escalated to our finance team.
Kindly note that credit will reflect into your account at the end of next week (29/10/21 or 30/10/21).
We do apologize for the delay.
Regards,
The Mondo Team
Trust you are well.
As discussed with Mondo, please note that a refund request has been escalated to our finance team.
Kindly note that credit will reflect into your account at the end of next week (29/10/21 or 30/10/21).
We do apologize for the delay.
Regards,
The Mondo Team
Mondo's reply20 Oct 2021, 16:07
Official
Hi Thembelihle,
Trust you are well.
As discussed with Mondo, please note that a refund request has been escalated to our finance team.
Kindly note that credit will reflect into your account at the end of next week (29/10/21 or 30/10/21).
We do apologize for the delay.
Regards,
The Mondo Team
Trust you are well.
As discussed with Mondo, please note that a refund request has been escalated to our finance team.
Kindly note that credit will reflect into your account at the end of next week (29/10/21 or 30/10/21).
We do apologize for the delay.
Regards,
The Mondo Team