MONDO IS HIGHLY DISAPPOINTING AND COMPLETELY UNPROFFESIONAL!!

IF I COULD GIVE 0 STARS I WOULD.

WORST EXPERIENCE AND CUSTOMER SERVICE EVER!

Early October 2021 i was contacted by an agent of Mondo in regards to a contract, at the time it sounded good and i accepted the contract, the device was only delivered to me early November 2021, and it was not what i was looking for, i logged the cancelation within the 15 day period and returned the device that i received to the MTN branch they designated, I WAS STILL CHARGED FOR THE MONTH OF NOVEMBER EVEN THOUGH I DID NOT USE THE DEVICE, 2 months later and i receive another invoice, THEY BILLED ME FOR DECEMBER 2021 as well, and i have returned the device with the sim card 2 months prior! i have sent numerous emails to them and all i hear from them is " We logged a query we will get back to you", but they never do!!

What do i do?? If this is not canceled i am thinking of lodging a complaint against MONDO at the NCC, this is outrageous!!!