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MB
Mpho B

1 reviews | Active since Jul 2019

02 Sept 2021, 12:16

Mondo is giving me hell

They have been sending from pillar to post my email get auto responded and my calls go for 20 mins unanswered. I am tired of this mess with them would advise not to take a contract through 3rd parties ever again.

0
Replies (15)
Mondo
Mondo's reply02 Sept 2021, 12:18
Official
Hi Mpho,
 
Thank you for taking the time to write to us about your MTN query.

We sincerely apologize for the level of service you have received.
 
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query. 
 
Your Case Number is: RCO133363
 
Regards,
 
The Mondo Team
MB
Mpho B's update02 Sept 2021, 12:37
Reviewer Update
Can they do it asap as you sending me from pillar to post and you not answering my calls. Can your agents call me with urgency
Mondo
Mondo's reply02 Sept 2021, 14:56
Official
Good day,

We do apologize for the inconveniences caused.

You will receive a call within today.

Regards,
The Mondo Team
MB
Mpho B's update02 Sept 2021, 16:05
Reviewer Update
Its 4pm now and y'all knock off at 5pm so when you say within today you mean in less than an hour?
Can you call with urgency again I repeat
Mondo
Mondo's reply02 Sept 2021, 16:36
Official
 Hi Mpho,
Trust you are well.
As discussed with Mondo, please note that a request for a letterhead and refund has been escalated to our management team.
Kindly note that we will provide you with feedback by midday tomorrow.
We do apologize for the inconveniences caused.
Regards,The Mondo Team 
MB
Mpho B's update04 Sept 2021, 01:08
Reviewer Update
Monday is the last day I have to submit the letter to the dealership and this matter has dragged out for so long. Can I please have the call recording between me and nicole and the transcript how do i apply to have them made available asap.
Mondo
Mondo's reply04 Sept 2021, 11:32
Official
 Hi Mpho, 
 
We sincerely apologize for the inconvenience.

We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
 
 
Regards,
 
The Mondo Team  
MB
Mpho B's update06 Sept 2021, 11:21
Reviewer Update
I've been waiting for a call back and a response about that letter. Time is ticking and worse a person has to be on hold for more than 20 minutes and still no agent to speak to now I have to be at your mercy and wait for you guys to call. I sent emails and still no solutions.
Mondo
Mondo's reply06 Sept 2021, 11:55
Official
Good day,

Please note that we have escalated your query to the relevant department.

We do apologize for the delay.

Regards,
The Mondo Team
MB
Mpho B's update06 Sept 2021, 13:55
Reviewer Update
You keep saying this is being escalated but nothing is happening. I need to send this letter to the home loan department asap. No one is even answering my calls and the day is almost over no one is calling to give me an update on this matter. You messing up my life and no one seems to care
Mondo
Mondo's reply06 Sept 2021, 15:14
Official
Hi Mpho,

Trust you are well.

Please note that an email has been sent to you regarding the above query.

Regards,
The Mondo Team
MB
Mpho B's update06 Sept 2021, 16:05
Reviewer Update
Hi Thank you for your speedy response.

I hope we can be able to put this matter to rest soon.
Mondo
Mondo's reply06 Sept 2021, 16:25
Official
Good day,

You are welcome.

Regards,
The Mondo Team
MB
Mpho B's update07 Sept 2021, 12:20
Reviewer Update
Good day,

Thank you for paying the account but it seems like there's an amount of about 274 which wasn't paid, I need some clarity on who is liable for that so I can ask mtn to close the account and lift the judgement.

Regards
Mpho
Mondo
Mondo's reply07 Sept 2021, 16:59
Official
Good day,

Please note that we have sent a credit request to our finance team.

Credit will reflect into your account at the end of next week.

Regards,
The Mondo Team