Mondo is an amateur

I thought I could give Mondo a chance but I should have known that they are nothing but amateurs!! I have been waiting for delivery on a pocket wifi product that I ordered and my account was debited with R 99.00 on 24 August 2018. I was promised twice that it would be delivered within 7 - 14 days, It is well over 14 days, they have my money but i do not have what I bought, I just called and spoke to an amateur consultant and asked what as happening and she told me that they ran out of stock...and that they cant tell me when they will have stock, what ******* is this? Wednesday when I called they told me I would have it within the week and on Monday they ran out of stock and they do not even know when they will have stock? I want nothing to do with this company they will not get a red cent for me and I want my contract cancelled immediately.