MONDO IS A TERRIBLE COMPANY THAT REFUSES TO TAKE ACCOUNTABILITY FOR INCOMPETENCE

One of my worst regrets for 2022 was answering a call from a Mondo aka "RewardsCo" agent. I have been trying to get my contract cancelled and the cancellation fee wavered as I was promised since December 2022. Long story short, I returned the router as well as the sim to an MTN store yet MTN continued to bill me for a router and a simcard that I have NEVER used. I have had back and forth calls with MTN agents who knew nothing about the cancellation fee being wavered hence they included it on my billing statement for March, now I am forced to pay R344.37 instead of R790 to stay connected to my main contract or else MTN will stop my service and I won't be able to make calls etc.

I have been very patient and understanding throughout this whole process. Yesterday, I spoke with an agent name Kimiel Govender from Mondo who promised to send an urgent notice to MTN, not only to refund me for the 3 months of billing me for a product I have NEVER used, but also to waver the cancellation costs. I contacted MTN's billing department and they knew nothing about such. I sent them the email I received from Kimiel as well as another email I received from an agent 20 March 2023 whose name I have now forgotten because I have been talking to a number of them.

When Mbuso sent the cancellation to MTN, he should've made it clear to MTN that my cancellation is at no cost and I am supposed to be refunded for December, January and February. MTN says they have never received an email from Mondo regarding my situation, just that my second contract was cancelled at a cost.

This whole process has been frustrating and extremely exhausting. Some of the MTN agents are rude and have attitude, whenever I explain this whole issue to them, it seems like I am telling a tale or they make it seem like I was dumb to accept a contract through Mondo.

At this point, I just want to get the cancellation costs of my bill so I can be able to pay for my current contract. This economy is ****ty enough, everything is expensive. I can't just be giving away money due to *********** telemarking agencies.