LL
Lwazi L

1 reviews | Active since May 2021

07 May 2021, 10:35

Mondo is a *******

Mondo is a ****. They call you claiming to represent MTN or Telkom or Vodacom. They never reveal that they are a third party. That's a misrepresentation. I doubt it's legal. Then comes the cancellation "policy". You must take their device to a direct Shop before they cancel your account. One wonders why they don't collect as they delivered. All the best they can do to prevent you from cancelling the ****.

Be warned, they call you having your details from your service provider. They even know how much data you use per month. That's MTN, Vodacom and CellC selling you out.

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Replies (2)
Mondo
Mondo's reply07 May 2021, 10:39
Official
Hi Lwazi,

We are very sorry for your experience.

Thank you for writing to us.

One of our consultants will be in contact with you to discuss the cancellation query you have raised.

Reference Number:  RCO118753 

Regards,

The Mondo Team
Mondo
Mondo's reply11 May 2021, 14:35
Official
Hi Lwazi, 

The account holder has raised her query with us. 

This is for the same issue that you have queried above. 

We will close off your query and liaise directly with her. 

Regards, 

The Mondo Team