qM
queen M
1 reviews | Active since Jun 2015
10 Aug 2021, 13:03
Mondo is a ****
Since I wrote a positive review about this company, they have totally disregarded me, ignored me whereas I'm still sitting with a defective device. I based my last review on the premise that they will arrange collection of the device but that has not happened.
I'm am furious and frustrated with Mondo
Helpful (0)
Replies (4)0
Replies (4)
Mondo's replyOfficial
10 Aug 2021, 13:07Hi Queen,
Thank you for taking the time to write to us regarding your collection query.
We sincerely apologize for the level of service you have received.
We will get one of our Customer Care Consultant to contact you.
Your Case Number is: RCO129920
Regards,
The Mondo Team
Mondo's reply10 Aug 2021, 13:07
Official
Hi Queen,
Thank you for taking the time to write to us regarding your collection query.
We sincerely apologize for the level of service you have received.
We will get one of our Customer Care Consultant to contact you.
Your Case Number is: RCO129920
Regards,
The Mondo Team
qM
queen M's updateReviewer Update
10 Aug 2021, 13:16I first reported this towards the end of June 2021, and I have been promised collection.
Your records will show.
Your records will show.
qM
queen M's update10 Aug 2021, 13:16
Reviewer Update
I first reported this towards the end of June 2021, and I have been promised collection.
Your records will show.
Your records will show.
Mondo's replyOfficial
12 Aug 2021, 08:56Hi Queen,
As per our records we have found that you have changed your collection address.
Our team has escalated this to the courier company.
We will keep you updated on the progress.
Regards,
The Mondo Team
Mondo's reply12 Aug 2021, 08:56
Official
Hi Queen,
As per our records we have found that you have changed your collection address.
Our team has escalated this to the courier company.
We will keep you updated on the progress.
Regards,
The Mondo Team
Mondo's replyOfficial
20 Aug 2021, 15:56Good day,
Please note that a follow up on collection has been escalated to the courier team.
DSV couriers will be in contact with you in order to set an appointment for collection.
We do apologize for the delay and inconvenience caused.
Regards,
The Mondo Team
Please note that a follow up on collection has been escalated to the courier team.
DSV couriers will be in contact with you in order to set an appointment for collection.
We do apologize for the delay and inconvenience caused.
Regards,
The Mondo Team
Mondo's reply20 Aug 2021, 15:56
Official
Good day,
Please note that a follow up on collection has been escalated to the courier team.
DSV couriers will be in contact with you in order to set an appointment for collection.
We do apologize for the delay and inconvenience caused.
Regards,
The Mondo Team
Please note that a follow up on collection has been escalated to the courier team.
DSV couriers will be in contact with you in order to set an appointment for collection.
We do apologize for the delay and inconvenience caused.
Regards,
The Mondo Team