VB
Valeri B
1 reviews | Active since Feb 2023
10 Feb 2023, 16:20
Mondo is a ****
In 2021 I got a phone from Mondo, Huawei P smart 2021 and the amount and term we had initially agreed on was R269 monthly for 24 months, until they started debiting 300 and something then I went to mtn to check how much am I supposed to be paying and for how long then they said that R300 and something, for 36 months then stopped paying and called Mondo then they said there's nothing they can do I must call MTN, did that and after countless calls with MTN they opened an investigation and never got back to me, last year I received a call from vericred to start paying 500 per month and I believe 500 its a bit too much
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Replies (4)0
Replies (4)
Mondo's replyOfficial
10 Feb 2023, 18:22Hi Valeri ,
Thank you for taking the time to write to us about your query.
We sincerely apologize for the level of service you have received. Our team is currently investigating your query.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO346608
Regards,
The Mondo Team
Thank you for taking the time to write to us about your query.
We sincerely apologize for the level of service you have received. Our team is currently investigating your query.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO346608
Regards,
The Mondo Team
Mondo's reply10 Feb 2023, 18:22
Official
Hi Valeri ,
Thank you for taking the time to write to us about your query.
We sincerely apologize for the level of service you have received. Our team is currently investigating your query.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO346608
Regards,
The Mondo Team
Thank you for taking the time to write to us about your query.
We sincerely apologize for the level of service you have received. Our team is currently investigating your query.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO346608
Regards,
The Mondo Team
Mondo's replyOfficial
13 Feb 2023, 10:26Hi Valeri,
Trust you are well.
Please note that we have been unsuccessful in attempting to contact you.
Kindly note that your recent MTN dispute was deemed invalid (not in your favor), as the sales agent provided you with the correct information. As per the call recording, the sales agent did advise that your monthly subscription will be R299 per month. The deal was also captured correctly, as the monthly subscription reflects R299.
Upon viewing your MTN profile, we found that the contract has been cancelled and deactivated.
For further queries related to cancellation, you may contact MTN at 083135.
Should you require the sale call recording, you may follow the below.
Have a lovely day further.
Regards,
The Mondo Team
Trust you are well.
Please note that we have been unsuccessful in attempting to contact you.
Kindly note that your recent MTN dispute was deemed invalid (not in your favor), as the sales agent provided you with the correct information. As per the call recording, the sales agent did advise that your monthly subscription will be R299 per month. The deal was also captured correctly, as the monthly subscription reflects R299.
Upon viewing your MTN profile, we found that the contract has been cancelled and deactivated.
For further queries related to cancellation, you may contact MTN at 083135.
Should you require the sale call recording, you may follow the below.
- Visit your nearest MTN direct store
- Whilst at the store, contact us on ***
- Our customer care team will complete authentication and request to speak to the store consultant
- The call will be uploaded to the store and you may listen to the call at the store
Have a lovely day further.
Regards,
The Mondo Team
Mondo's reply13 Feb 2023, 10:26
Official
Hi Valeri,
Trust you are well.
Please note that we have been unsuccessful in attempting to contact you.
Kindly note that your recent MTN dispute was deemed invalid (not in your favor), as the sales agent provided you with the correct information. As per the call recording, the sales agent did advise that your monthly subscription will be R299 per month. The deal was also captured correctly, as the monthly subscription reflects R299.
Upon viewing your MTN profile, we found that the contract has been cancelled and deactivated.
For further queries related to cancellation, you may contact MTN at 083135.
Should you require the sale call recording, you may follow the below.
Have a lovely day further.
Regards,
The Mondo Team
Trust you are well.
Please note that we have been unsuccessful in attempting to contact you.
Kindly note that your recent MTN dispute was deemed invalid (not in your favor), as the sales agent provided you with the correct information. As per the call recording, the sales agent did advise that your monthly subscription will be R299 per month. The deal was also captured correctly, as the monthly subscription reflects R299.
Upon viewing your MTN profile, we found that the contract has been cancelled and deactivated.
For further queries related to cancellation, you may contact MTN at 083135.
Should you require the sale call recording, you may follow the below.
- Visit your nearest MTN direct store
- Whilst at the store, contact us on ***
- Our customer care team will complete authentication and request to speak to the store consultant
- The call will be uploaded to the store and you may listen to the call at the store
Have a lovely day further.
Regards,
The Mondo Team
VB
Valeri B's updateReviewer Update
13 Feb 2023, 12:55But why couldn't your team then call me and tell me to do the exact same thing instead of just leaving me in the dark because I had honestly thought the term was 24 and the amount was 269 because even then in your web page the term and amount was the same, you guys could've easily called me because I wrote an email to you guys and also tried calling, we could've sorted this a long time ago before it even dents my credit score and now I have to pay vericred
VB
Valeri B's update13 Feb 2023, 12:55
Reviewer Update
But why couldn't your team then call me and tell me to do the exact same thing instead of just leaving me in the dark because I had honestly thought the term was 24 and the amount was 269 because even then in your web page the term and amount was the same, you guys could've easily called me because I wrote an email to you guys and also tried calling, we could've sorted this a long time ago before it even dents my credit score and now I have to pay vericred
Mondo's replyOfficial
13 Feb 2023, 15:34Hi Valeri,
Trust you are well.
We do apologize for the inconvenience caused.
As per the sale call recording, the sales consultant did mention that your monthly subscription will be R299 per month and that you will be on a 36-month contract.
Regards,
The Mondo Team
Trust you are well.
We do apologize for the inconvenience caused.
As per the sale call recording, the sales consultant did mention that your monthly subscription will be R299 per month and that you will be on a 36-month contract.
Regards,
The Mondo Team
Mondo's reply13 Feb 2023, 15:34
Official
Hi Valeri,
Trust you are well.
We do apologize for the inconvenience caused.
As per the sale call recording, the sales consultant did mention that your monthly subscription will be R299 per month and that you will be on a 36-month contract.
Regards,
The Mondo Team
Trust you are well.
We do apologize for the inconvenience caused.
As per the sale call recording, the sales consultant did mention that your monthly subscription will be R299 per month and that you will be on a 36-month contract.
Regards,
The Mondo Team