LB
Lorean B

1 reviews | Active since Oct 2016

27 Oct 2016, 07:45

Mondo is a **** company

<p>After being contacted by Mondo and being mislead about a contract offer I contacted them to collect the router and sim card one day after receiving the items after being told I have 7 days to do so. I never opened the router or sim card and was told they would send a courier company to collect the items. After following up 3 times when I found that the items weren't bing collected I gave up. I recently received a Telkom bill exceeding R 4 000 showing the Mondo contract as still being active. I cannot get hold of Mondo telephonically because after holding for about 25 minutes the line cuts out. They do not respond to emails either.</p>

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Replies (2)
Mondo
Mondo's reply27 Oct 2016, 08:11
Official

Good day Lorean,

Thank you for raising your query with Mondo Customer Care.

Kindly note that we are busy investigating your query and will revert with feedback ASAP.

Please do not hesitate to contact us, should you have any further queries.

Kind Regards
Mondo Customer Care

***

Mondo
Mondo's reply23 Jan 2017, 11:27
Official

Hello Lorean, Thank you for allowing us to investigate your complaint. As per your conversation with Kimona your query has been resolved. We would like to apologize for any inconvenience caused. Please do not hesitate to contact us should you have any further queries. Kind Regards Mondo Customer Care ***