DR
Dimakatso R
1 reviews | Active since Dec 2020
15 Dec 2020, 21:17
Mondo is a ****
I accepted a Telkom contract with Mondo and the device was delivered on the 8th of December 2020. I was advised that the SIM card would be activated in 24hours. After the first 24hours I have been calling Mondo everyday to ask about my SIM card activation. Everyday that I called, I was told to wait another 24hours. On the 14th I called again to ask about the activation of the SIM card, I was again told to wait another 24hours. I then told the agent to cancel the contract because it's like I'm begging them now, they do not appreciate my business. I went to my bank to try to reverse the R99 service fee that was debited from my account. It turns out I cannot reverse it. It is now the 15th of December 2020, no communication whatsoever. Mondo has the worst customer service I have ever experienced. In fact, they are ********. Do business with them at your own risk.
Helpful (0)
Replies (7)0
Replies (7)
Mondo's replyOfficial
16 Dec 2020, 08:19Good day Dimakatso, We have received your query. Kindly note one of our dedicated consultants will be in contact with you during business hours. Regards, The Mondo Team
Mondo's reply16 Dec 2020, 08:19
Official
Good day Dimakatso, We have received your query. Kindly note one of our dedicated consultants will be in contact with you during business hours. Regards, The Mondo Team
Mondo's replyOfficial
17 Dec 2020, 11:57Good day Dimakatso,
Thank you for taking the time to write to us. Please accept our sincere apologies for the delay in this matter being resolved. Kindly note that this is not how Mondo conducts business. We would love for you to be a part of the Mondo Family therefore, we would like to refund your admin fee and assist with an urgent activation. Please advise if we can go ahead with this.
Regards, The Mondo Team
Thank you for taking the time to write to us. Please accept our sincere apologies for the delay in this matter being resolved. Kindly note that this is not how Mondo conducts business. We would love for you to be a part of the Mondo Family therefore, we would like to refund your admin fee and assist with an urgent activation. Please advise if we can go ahead with this.
Regards, The Mondo Team
Mondo's reply17 Dec 2020, 11:57
Official
Good day Dimakatso,
Thank you for taking the time to write to us. Please accept our sincere apologies for the delay in this matter being resolved. Kindly note that this is not how Mondo conducts business. We would love for you to be a part of the Mondo Family therefore, we would like to refund your admin fee and assist with an urgent activation. Please advise if we can go ahead with this.
Regards, The Mondo Team
Thank you for taking the time to write to us. Please accept our sincere apologies for the delay in this matter being resolved. Kindly note that this is not how Mondo conducts business. We would love for you to be a part of the Mondo Family therefore, we would like to refund your admin fee and assist with an urgent activation. Please advise if we can go ahead with this.
Regards, The Mondo Team
Mondo's replyOfficial
18 Dec 2020, 09:40Good day Dimakatso,
As discussed with our consultant, you have opted to cancel.
We will refund the admin fee to you and arrange for collection.
Once the device is returned we will cancel the order/contract.
Regards, The Mondo Team
As discussed with our consultant, you have opted to cancel.
We will refund the admin fee to you and arrange for collection.
Once the device is returned we will cancel the order/contract.
Regards, The Mondo Team
Mondo's reply18 Dec 2020, 09:40
Official
Good day Dimakatso,
As discussed with our consultant, you have opted to cancel.
We will refund the admin fee to you and arrange for collection.
Once the device is returned we will cancel the order/contract.
Regards, The Mondo Team
As discussed with our consultant, you have opted to cancel.
We will refund the admin fee to you and arrange for collection.
Once the device is returned we will cancel the order/contract.
Regards, The Mondo Team
Mondo's replyOfficial
23 Dec 2020, 18:04Good day Dimakatso,
Please note that the device has been returned and the cancellation has been submitted.
We will keep you updated on the progress of this.
Regards, The Mondo Team
Please note that the device has been returned and the cancellation has been submitted.
We will keep you updated on the progress of this.
Regards, The Mondo Team
Mondo's reply23 Dec 2020, 18:04
Official
Good day Dimakatso,
Please note that the device has been returned and the cancellation has been submitted.
We will keep you updated on the progress of this.
Regards, The Mondo Team
Please note that the device has been returned and the cancellation has been submitted.
We will keep you updated on the progress of this.
Regards, The Mondo Team
DR
Dimakatso R's updateReviewer Update
23 Dec 2020, 18:33I just received an sms informing me that the sim card has just been activated even though i returned both the sim and the device. I contacted mondo on their website, asking about the progress of my cancellation and the so called agent responded that my application has been declined. I am lost for words. It's like these agents have a script that they have to stick to. After i told him to read my text again, slowly this time, he then said that my cancellation is in progress and that the device was indeed received. You guys literally take the trophy when it comes to the worst customer service. I give up
DR
Dimakatso R's update23 Dec 2020, 18:33
Reviewer Update
I just received an sms informing me that the sim card has just been activated even though i returned both the sim and the device. I contacted mondo on their website, asking about the progress of my cancellation and the so called agent responded that my application has been declined. I am lost for words. It's like these agents have a script that they have to stick to. After i told him to read my text again, slowly this time, he then said that my cancellation is in progress and that the device was indeed received. You guys literally take the trophy when it comes to the worst customer service. I give up
Mondo's replyOfficial
23 Dec 2020, 18:40Hi,
We have received your query,
One of our dedicated consultants will be in contact with you during business hours.
Regards
The Mondo Team
We have received your query,
One of our dedicated consultants will be in contact with you during business hours.
Regards
The Mondo Team
Mondo's reply23 Dec 2020, 18:40
Official
Hi,
We have received your query,
One of our dedicated consultants will be in contact with you during business hours.
Regards
The Mondo Team
We have received your query,
One of our dedicated consultants will be in contact with you during business hours.
Regards
The Mondo Team
Mondo's replyOfficial
29 Dec 2020, 16:58Hi Dimakatso,
As discussed with Kimona, we can confirm that your contract is cancelled and your query is resolved.
Should you require further assistance you may call or email us.
Regards
Mondo Team
As discussed with Kimona, we can confirm that your contract is cancelled and your query is resolved.
Should you require further assistance you may call or email us.
Regards
Mondo Team
Mondo's reply29 Dec 2020, 16:58
Official
Hi Dimakatso,
As discussed with Kimona, we can confirm that your contract is cancelled and your query is resolved.
Should you require further assistance you may call or email us.
Regards
Mondo Team
As discussed with Kimona, we can confirm that your contract is cancelled and your query is resolved.
Should you require further assistance you may call or email us.
Regards
Mondo Team