SG
Suné Grobler
1 reviews | Active since Nov 2021
12 Nov 2021, 06:59
Mondo is a ****.
I obtained a cellphone contract from Mondo/Telkom mobile in 2018 and never even used the simcards. They have been debiting me for R470 since April 2018. Obviously the contract expired long ago because I have never renewed it. I also don't have any details of the account so I can't even cancel it. This is theft and I expect a refund and explation of what exactly I am still paying for. Major ********.
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Mondo's replyOfficial
12 Nov 2021, 09:32Hi Suné,
Thank you for taking the time to write to us about your Telkom query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO151009
Regards,
The Mondo Team
Thank you for taking the time to write to us about your Telkom query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO151009
Regards,
The Mondo Team
Mondo's reply12 Nov 2021, 09:32
Official
Hi Suné,
Thank you for taking the time to write to us about your Telkom query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO151009
Regards,
The Mondo Team
Thank you for taking the time to write to us about your Telkom query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO151009
Regards,
The Mondo Team