TM
Tebogo M
1 reviews | Active since Oct 2019
17 Nov 2021, 19:21
Mondo is a **** and their consultants are *****
Mondo consultants are ***** and they should stop calling me. There's a lot I can vent about but I'll focus on this one thing. An iPhone 12 was delivered to me, I returned it months ago now, within the first week of receiving it, still in it's package and everything. Same condition I received it in. They will tell you have you 10 days to return the device and won't incur any costs(THIS IS A HUGE LIE). a debit order goes out every month for a phone I don't have. They tell me they waiting for an RMA or whatever for 2 months now. Why is the customer paying for their INTERNAL INCOMPETENCES? I want my money back and your consultants must stop calling me to sell me lies.
Helpful (0)
Replies (7)0
Replies (7)
Mondo's replyOfficial
17 Nov 2021, 19:40 Hi Tebogo,
Thank you for taking the time to write to us about your MTN cancellation.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
Your Case Number is: RCO152730
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN cancellation.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
Your Case Number is: RCO152730
Regards,
The Mondo Team
Mondo's reply17 Nov 2021, 19:40
Official
Hi Tebogo,
Thank you for taking the time to write to us about your MTN cancellation.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
Your Case Number is: RCO152730
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN cancellation.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
Your Case Number is: RCO152730
Regards,
The Mondo Team
TM
Tebogo M's updateReviewer Update
25 Nov 2021, 20:12Today you deducted again for a phone I DON'T have. Am I going to get my R1700 back? There will be a recording between me and one your consultants who said I won't incur any costs because I returned the device within the 10 days. Do you think this is fair business practice? It's okay to lie the clients now? It's okay to charge customers for your internal incompetences?
TM
Tebogo M's update25 Nov 2021, 20:12
Reviewer Update
Today you deducted again for a phone I DON'T have. Am I going to get my R1700 back? There will be a recording between me and one your consultants who said I won't incur any costs because I returned the device within the 10 days. Do you think this is fair business practice? It's okay to lie the clients now? It's okay to charge customers for your internal incompetences?
Mondo's replyOfficial
25 Nov 2021, 20:16Hi Tebogo,
Trust you are well.
Please note that your MTN cancellation has been done.
Your query has been resolved and will be closed.
For further enquiries, you may contact our Customer Care Team.
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN cancellation has been done.
Your query has been resolved and will be closed.
For further enquiries, you may contact our Customer Care Team.
Regards,
The Mondo Team
Mondo's reply25 Nov 2021, 20:16
Official
Hi Tebogo,
Trust you are well.
Please note that your MTN cancellation has been done.
Your query has been resolved and will be closed.
For further enquiries, you may contact our Customer Care Team.
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN cancellation has been done.
Your query has been resolved and will be closed.
For further enquiries, you may contact our Customer Care Team.
Regards,
The Mondo Team
Mondo's replyOfficial
06 Dec 2021, 12:55Good day,
Please note that a credit/refund request has been sent to MTN.
Regards,
The Mondo Team
Please note that a credit/refund request has been sent to MTN.
Regards,
The Mondo Team
Mondo's reply06 Dec 2021, 12:55
Official
Good day,
Please note that a credit/refund request has been sent to MTN.
Regards,
The Mondo Team
Please note that a credit/refund request has been sent to MTN.
Regards,
The Mondo Team
TM
Tebogo M's updateReviewer Update
24 Dec 2021, 10:55Hi, thank you for assisting with this. I actually want to remove this review but this is the only place I still get a real response regarding this issue, how long does the refund process take? I still haven't been refunded for the two debit orders I was charged.
TM
Tebogo M's update24 Dec 2021, 10:55
Reviewer Update
Hi, thank you for assisting with this. I actually want to remove this review but this is the only place I still get a real response regarding this issue, how long does the refund process take? I still haven't been refunded for the two debit orders I was charged.
Mondo's replyOfficial
28 Dec 2021, 16:10Good day,
Please note that we have sent a refund request to MTN.
Once we receive feedback, we will advise you.
Regards,
The Mondo Team
Please note that we have sent a refund request to MTN.
Once we receive feedback, we will advise you.
Regards,
The Mondo Team
Mondo's reply28 Dec 2021, 16:10
Official
Good day,
Please note that we have sent a refund request to MTN.
Once we receive feedback, we will advise you.
Regards,
The Mondo Team
Please note that we have sent a refund request to MTN.
Once we receive feedback, we will advise you.
Regards,
The Mondo Team
TM
Tebogo M's updateReviewer Update
22 Feb 2022, 10:05Hi,
It's been months and still haven't been refunded my money back (R850 × 2) can you please tell what is going on. I would like to be refunded for those amounts I wasn't meant to be charged
It's been months and still haven't been refunded my money back (R850 × 2) can you please tell what is going on. I would like to be refunded for those amounts I wasn't meant to be charged
TM
Tebogo M's update22 Feb 2022, 10:05
Reviewer Update
Hi,
It's been months and still haven't been refunded my money back (R850 × 2) can you please tell what is going on. I would like to be refunded for those amounts I wasn't meant to be charged
It's been months and still haven't been refunded my money back (R850 × 2) can you please tell what is going on. I would like to be refunded for those amounts I wasn't meant to be charged