OM
Olwethu M
1 reviews | Active since Jul 2022
08 Jul 2022, 10:50
Mondo is a ****
Im sooo disgusted at the **** of a company Mondo is...I was sold a lie by one of their sales team agent and upon finding out I called nd a investigation was logged and they ruled in my favour but since then I have been calling emailing to no avail for them to waiver the cancellation fees which is something obvious as I cancelled within 14 days nd my case was valid .....I am sooo mad to findout I have been listed on credit bureau for a service I didnt even use....you are a **** of a company with your ridiculous automated messages
Helpful (0)
Replies (4)0
Replies (4)
Mondo's replyOfficial
08 Jul 2022, 11:12Good day Olwethu,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO165049
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO165049
Regards,
The Mondo Team
Mondo's reply08 Jul 2022, 11:12
Official
Good day Olwethu,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO165049
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO165049
Regards,
The Mondo Team
OM
Olwethu M's updateReviewer Update
08 Jul 2022, 14:46If I can screenshot all the empty promises and apologies I have gotten from you and all the case numbers I have been given but each week or month il be told that a case was logged with ur finance team and someone will get back to me and that has been ongoing for 8 months 🤨🙄I wont even speak about the umpteenth manager call backs I’ve been waiting on as apparently you have no managers around....but il wait for your team to call 🙄
OM
Olwethu M's update08 Jul 2022, 14:46
Reviewer Update
If I can screenshot all the empty promises and apologies I have gotten from you and all the case numbers I have been given but each week or month il be told that a case was logged with ur finance team and someone will get back to me and that has been ongoing for 8 months 🤨🙄I wont even speak about the umpteenth manager call backs I’ve been waiting on as apparently you have no managers around....but il wait for your team to call 🙄
Mondo's replyOfficial
11 Jul 2022, 11:28Hi Olwethu,
Please note that the above case number is in relation to this review.
Kindly note that your query has been sent through to the relevant department in order to receive feedback.
Once we receive an update, we will advise you accordingly.
Regards,
The Mondo Team
Please note that the above case number is in relation to this review.
Kindly note that your query has been sent through to the relevant department in order to receive feedback.
Once we receive an update, we will advise you accordingly.
Regards,
The Mondo Team
Mondo's reply11 Jul 2022, 11:28
Official
Hi Olwethu,
Please note that the above case number is in relation to this review.
Kindly note that your query has been sent through to the relevant department in order to receive feedback.
Once we receive an update, we will advise you accordingly.
Regards,
The Mondo Team
Please note that the above case number is in relation to this review.
Kindly note that your query has been sent through to the relevant department in order to receive feedback.
Once we receive an update, we will advise you accordingly.
Regards,
The Mondo Team
Mondo's replyOfficial
21 Jul 2022, 14:26Hi Olwethu,
Please note that the proof of payment has been sent to you by email.
The above query will now be closed.
Should you require further assistance, you may contact our Customer Care Team.
Have a lovely day further.
Regards,
The Mondo Team
Please note that the proof of payment has been sent to you by email.
The above query will now be closed.
Should you require further assistance, you may contact our Customer Care Team.
Have a lovely day further.
Regards,
The Mondo Team
Mondo's reply21 Jul 2022, 14:26
Official
Hi Olwethu,
Please note that the proof of payment has been sent to you by email.
The above query will now be closed.
Should you require further assistance, you may contact our Customer Care Team.
Have a lovely day further.
Regards,
The Mondo Team
Please note that the proof of payment has been sent to you by email.
The above query will now be closed.
Should you require further assistance, you may contact our Customer Care Team.
Have a lovely day further.
Regards,
The Mondo Team